Senior HPC DGX Systems Technical Support Engineer

2 weeks ago

Westford, United States NVIDIA Full time

We are seeking a motivated Senior HPC DGX Systems Technical Support Engineer passionate about AI, GPU, networking and datacenter technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of AI hardware and software products. As a primary point of contact for our customers; assisting them with technical questions, debugging and resolving their issues. As a member of our Technical Support team, you are a detailed, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer happiness is maintained and delivered. Significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues What you will be doing: + Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro) + You'll rapidly debug and respond to user-reported issues on the DGX Platform (hardware and software stack) + Responding to customer product support inquiries via telephone, email or conference calls + Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors + Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc. + As a technical resource develop, re-define and document standard methodologies to provide to internal teams(Support/R&D) for support process and improvements What we need to see: + 5+ years in providing in-depth Customer Support and debugging experience for hardware and software products. + Experience in triaging and resolving Enterprise Systems hardware + Excellent verbal and written English skills. + Strong organizational skills and ability to prioritize/multi-task easily with limited supervision. + An academic degree from an accredited university or college in Computer Science, or Electrical, Computer Engineering, IT or equivalent experience + Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills with a passion to solve problems + Linux System Administration on engineering and networking level, preferable focussed on Red Hat Enterprise Linux and Ubuntu distributions + Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (ie Docker, Kubernetes) + You'd have nurtured a deep Linux knowledge, and be very comfortable working in various Linux environments as well as with other operating systems like Microsoft Windows and VMWARE Ways to stand out from the crowd: + InfiniBand, RDMA and GPU Technology + Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., MPI, NCCL) + Shell scripting (Bash/Python) + Ethernet and Distributed File System Storage technologies + Configuration and operational expertise with traditional network switch/router and Open platforms The base salary range is 104,000 USD - 195,500 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for equity and benefits (vidia.com/en-us/benefits/) . NVIDIA accepts applications on an ongoing basis. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

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