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Sr. Engineer
3 months ago
Description:
Team:
Client Engineering
Reporting to:
Senior Manager, Client Engineering
Title:
Senior Engineer
The Opportunity:
s a Lead Engineer in the Client Engineering team at Sephora, you will report to the Senior Manager of Client Engineering. Your role extends beyond typical engineering responsibilities, playing a pivotal role in facilitating, guiding, mentoring, and scaling competencies within your team and across business stakeholders. This is considered a high-level position, and your leadership, technical proficiency, and strategic thinking will be tasked with driving success in delivering high-quality solutions, emphasizing the importance of your influence within the organization.
Responsibilities:
Lead end-to-end delivery of Client Engineering solutions, working with cross-functional engineering teams, product management, security, network operations, DevOps, external partners, testing teams etc.
Manage, monitor, and optimize our Client Engineering systems for performance, availability, and security.
Drive continuous efforts to enhance the availability, efficiency, and resiliency of our Client Engineering Systems
Hands-on development as and when required; code review (ensuring code quality)
Providing L3/L4 support for critical unresolved and escalated issues
Coordinate with vendor support teams to fix integration platform issues
With the help of developers, create detailed technical documents, prepare deployment runbook, and transfer the knowledge to production support team. Follow release process.
Define and enforce best practices and standards for Client Engineering monitoring, incident response, change management, and capacity planning.
Provide technical leadership to resolve production issues by troubleshooting in collaboration with other technical teams
Participate in project discovery meetings and provide technical guidance on Client Engineering requirements
Work on POCs to evaluate new products or solutions
Assimilate high-level requirements from Business and Technical Stakeholder and develop into actionable stories with required technical details
Lead, coach and support a team of Client Engineers (onsite and offshore) by building and fostering a high-performance engineering culture, mentoring team members and providing team with the tools and motivation to make things happen
Build collaborative partnerships with architects, technical leads and key individuals within other functional groups
Stay up to date with emerging technologies and industry trends related to Client engineering, assessing their potential impact on our systems and processes.
Lead incident post-mortems and root cause analysis, identifying opportunities for system enhancements and process optimizations.
Participate in on-call rotation supporting the enterprise (Retail, Supply Chain, and Corporate)
Experience:
8-10 years as a software engineer or developer.
2-3 years in leadership positions, demonstrating ability to facilitate, guide, and mentor teams.
10-15 years of total experience, including at least 5 years of progressively responsible experience in software engineering with demonstrated proficiency in project management, system design, coding standards, testing, quality assurance, and other related areas.
Educational Background: Bachelor's or equivalent experience in Computer Science, Engineering, or Information Technology.
Technical Skills: Mid-level or higher understanding of the following technologies:
Collaboration Tools: Microsoft Teams, Office, SharePoint, LucidCharts.
Data Management and Analysis: PowerBI, Box, SmartSheets.
Cloud and Security: Azure AD, Active Directory, Group Policy, IdentityNow, Okta, Secret Server, InTune.
OS and Application Management: Microsoft Configuration Manager, Workspace One, Avalanche, JAMF, Druva, BIT9, OS Management, Application Management (Windows/macOS/iOS/Android).
Automation and Scripting: RPA UIPath, PowerShell, Python.
Project Management: Knowledge in Project Management methodologies and tools.
Expertise Level: Expert in Scripting and Project Leadership.
Soft Skills: Ability to handle ambiguity, economic decision-making, strong business acumen, strategic thinking, team collaboration, feedback orientation, effective communication, and strong leadership abilities.
Crafting production-ready code, adhering to best practices and guidelines.
Proficiently diagnosing issues through systematic debugging and monitoring.
Ensuring security compliance and fostering a security-first culture.
Managing project breakdown, prioritization, and self-organization within the team.
Building a positive team culture emphasizing feedback, collaboration, and leadership.
Guiding the team in alignment with organizational strategies and product roadmaps.
Mentoring teammates and ensuring inclusive and balanced discussions.
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