Associate Director of Operations

4 days ago

Jersey City, United States The KRE Group Full time

About The KRE Group

Headquartered in Jersey City, NJ, KRE owns and operates over 20+ multifamily properties in New Jersey and Pennsylvania. The KRE multi-family portfolio exceeds 15,000 existing apartments, adding thousands more per year. KRE provides not only exceptional living standards in our properties, but also resident events, fitness classes, and enriching amenities.

For more information on The KRE Group, please visit our website at www.thekregroup.com.

Position Overview

Oversee a portfolio of 5,135 units, consisting of nine luxury high-rise communities in Jersey City and one luxury mid-rise community in Bayonne, including operational performance, resident satisfaction, and retention, analyzing operational expense portion of budgets, policy compliance and staff management.

The Associate Director of Operations manages a team of seven Property Managers and is responsible for training and development, talent acquisition, employee engagement, promotions, and terminations among other areas specific to employee relations. In this role, they will also assist in the development of a team structure that will lead the company into the next stage of its growth.

KRE is in the process of creating a direct-to-consumer brand for all existing and future KRE assets. The Associate Director of Operations will be an integral part of the team that is building the brand from the ground up.

Due to the nature of property management, flexibility is critical. This position requires the ability to serve on-call, as scheduled, or as necessary.

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.

Responsibilities

● Manage a team of seven Property Managers in all operational aspects of a portfolio of residential properties.

● Maintain a full complement of high-quality on-site Property Managers through implementation of effective recruitment, training, engagement, and development programs.

● Facilitate training initiatives and actively engage in talent acquisition, onboarding, performance management, and talent retention & development processes.

● Collaborate with the Associate Director of Maintenance to standardize building maintenance across the portfolio, maintain a safe environment for residents, implement innovative solutions, and enhance efficiency throughout.

● Collaborate with the in-house architecture and design group on future construction projects, standardization of branding across the portfolio, implementation of resident lifestyle programs, and large-scale renovation projects in existing communities.

● Address and resolve conflicts that escalate beyond the Property Managers’ level of expertise in all matters of employee relations, resident satisfaction, retail tenants, legal, municipal, environmental, safety, insurance, and sustainability.

● Manage the communication of information “top down” and “bottom up” to the Director of PM and Property Managers are aware of market issues.

● Lead continuous improvement efforts within the portfolio to identify and implement initiatives to improve business operations.

● Assist in the development and implementation of yearly operating budgets. Supports the Property Managers to accurately review and convey all operational and financial data to the Director of Property Management in a timely manner.

● Direct and indirect implementation and enforcement of policies and procedures as authorized in the company policy and procedures manuals. Ensure compliance, as necessary.

● Serve as a resource to the Property Managers for accounting, computer, and human resources procedural issues, conduct mini audits as required and ensure compliance with established policies and procedures.

● Monitor Property Managers achievement of reporting deadlines.

● Review as necessary and/or monitor the writing of monthly reports.

● Maintain knowledge of legal requirements and government reporting regulations affecting communities within their portfolio and ensure policies, procedures, and reporting comply.

● Other tasks as assigned by the Director of Property Management.

Qualifications & Experience

● Bachelor’s degree or equivalent (preferably in business administration, real estate management or relevant field).

● Minimum ten (10) years or more managing multi-site (3 or more), Class A High Rise, Mid Rise, Lease Up/ New Construction and Stabilized residential properties, CPM.

● Budget management and vendor management experience.

● Experience with Yardi Voyager and or similar Property Management Software is required.

● Demonstrated leadership skills and ability to effectively manage a portfolio of properties as demonstrated by addressing management issues in such areas as financial performance, customer service, communications, team building, marketing, and negotiations.

● Demonstrated ability to create and deliver group presentations on brand and property-related subject matter.

● Demonstrated ability to write reports in a clear, concise form.

● Excellent people-management, problem solving, and communication skills.

● Superior understanding of sales and marketing concepts.

● Strong customer service orientation.

● Ability to prioritize and manage time effectively.

● Strong administrative ability.

● Knowledge of on-site maintenance requirements including but not limited to relationship management with vendors and contractors.

The KRE Group conducts background checks and MVR checks (if applicable) as a condition of employment.

EOE/AA Employer/Vets/Disability

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Ability to Commute:

Jersey City, NJ 07302 (Required)

Work Location: In person

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