Patient Access Rep

2 months ago


Mansfield, United States Resurgens Orthopaedics Full time

Job Type

Full-time

Description

JOB SUMMARY: Responsible for assisting patients, staff, and providers with the check-in and check-out process. When necessary, responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of clinic.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

  • Greets patients and visitors in a prompt, courteous and helpful manner.
  • Checks patients in and out, verifying current information and obtaining up-dated information and paperwork when necessary.
  • Scans patient insurance cards and documentation into the EMR system.
  • Collects the required payment, issues an appropriate receipt, and applies copay or co-insurance payments received to the patient's account.
  • Balances the charges and fees incurred in the office and prepares the deposit daily.
  • Schedules any follow-up appointments.
  • Helps in answering the back line, screens calls, takes messages, and effectively shares information with patients, their families, and referring physician's offices.
  • Interacts with clinical staff in order to coordinate patient care and work flow of the clinic.
  • Maintains work area and reception area in a neat and orderly manner at all times.
  • Prints and distributes faxes and mail.
Requirements
  • High School diploma/GED or equivalent experience.
  • 1-2 years of Medical Receptionist Experience.
  • 1-2 years of experience with insurance verification .

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