Lead Product Manager

4 days ago

Windsor, United States Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Description (heading) / Description Du Poste (titre)

The Lead Product Manager will play a critical role on our Technology Product Management team working day to day with a cross functional agile technology team to solve problems for our clients by delivering amazing client experiences that work harmoniously with supporting business processes. The ideal candidate is an experienced product owner of a complex, highly data driven product who knows how to harness user research and navigate the path to find desirable, feasible and viable solutions. They are curious in nature and guided by a passion for helping our clients support their employees in achieving lifetime financial security and living healthier lives.

Preferred Skills (heading) / Compétences Particulières (titre)

Experience working in a product manager/owner role. Experience of Web-based Applications, Web services, APIs and system integration points Strong Data and Analytics skills A strong working knowledge of tools such as Jira and Confluence to create user stories and author product documentation. Collaborative in your approach, appropriately engaging team members to accomplish your objectives. Flexible to work in a fast-paced, dynamic environment in a professional and timely manner. Excellent verbal, presentation, and written communication skills. Self-starter that can work independently and part of a team. Excellent organization and work breakdown skills.

Qualifications (heading) / Compétences (titre)

Bachelor's or Master’s degree in business management or technical field is preferred. Experience in group benefits & Stop Loss and/or benefits administration a plus. An experienced agile development practitioner with five (5) or more years of professional experience working in a product manager/owner role. Experience of Web-based Applications, Web services, APIs and system integration points

Responsibilities (heading) / Responsabilités (titre)

Serve as an agile team product owner in a scaled agile environment where teams of teams work collaboratively together to deliver value for our clients and Sun Life. Get to the root of problems facing our clients before jumping to solutions. Represent the voice of the customer by synthesizing information from multiple channels such as direct client feedback, stakeholder feedback, market research, competitor analysis, and user testing. Author problem statements, feature briefs, user stories, and data mapping, conduct acceptance testing and create detailed wiki-based product documentation. Documents data requirements and conducts data analysis for system integration points and provides testing support. Maintain a prioritized and refined product backlog that supports the company’s goals and objectives. Lead an agile team of engineers through backlog refinement, quarterly and regular planning and estimation, and ongoing development by thoughtfully balancing customer needs with engineering velocity. Conducts system and data analysis to assess technical feasibility, uncover gaps, risks and technical implications. Work hand in hand with the UX design and client success team, providing thoughtful feedback throughout the design process, to create an amazing client experience. Understand and communicate the data needs of the user experience. When necessary, work in conjunction with the technical support team to triage and assess production issues, perform impact analysis, and provide support to the engineering team to bring issues to resolution. Be curious and data driven - contribute to the definition, data collection, and analysis of data for KPIs and product metrics. Be flexible and able to take on and master new topic areas quickly, run with project assignments independently, but know when to ask questions.

Job Category:

Product Owner

Posting End Date:

17/12/2023 #J-18808-Ljbffr

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