Logistics Coordinator

3 weeks ago


Columbus, United States CareerBuilder Full time

POSITION OVERVIEW:

The Logistics Coordinator I will support operational activities related to the transport of biological specimens, reports, and supplies. Responsibilities will include tracking specimens from the point of pickup through delivery. The position will act as a liaison between both external and internal partners. Job assignments will be managed without immediate supervision and are evaluated based on performance. Individuals must be able to perform each essential core function as well as monitor and maintain the department service levels. The requirements listed below are representative of the knowledge, skill, experience and ability necessary to perform this job.

JOB RESPONSIBILITIES:

Demonstrate continuous effort to improve day to day logistics, streamline work flows and work diligently to provide quality support and build strong vendor relations

Answer multi-line phone system

Update and manage daily logistics reports

Efficiently and effectively track specimens including proactive troubleshooting and intervention

Effectively manage vendors to standard operating procedures

Familiarity with standard concepts, practices, and procedures related to logistics

Monitor and trend courier/vendor performance

Monitor courier dashboard

Effectively communicate with customer on multiple levels

Excellent customer service skills

Execute service strategies and programs for problem resolution

Manage to service levels that meet customer and operational needs while achieving department goals and objectives

Collects and trends departmental data and develops proactive actions for related improvement

Manage and update SpectraPath as needed for Client profiles

Send daily reports of transit transactions

Inform management of ongoing performance issues

Order, track, and report pickup and deliveries

Other duties as assigned

ABILITIES REQUIRED:

Strong PC skills required including use of MS Office applications.

Knowledge of shipping logistics preferred

Knowledge of UPS and FedEx network and shipping services

Ability to develop a strong understanding of our products and services to effectively handle inbound and outbound calls

Ability to prioritize and shift priorities quickly as need dictates

Proficient verbal and written communication skills

Team oriented with commitment to the success of the team and organizational goals

Ability to meet tight deadlines

Work hours are 5:30 AM to 11:30 PM, M F, Sat 8 AM 5 PM

Willingness to work shift work and overtime as required.

Must possess ability to sit and/or stand for long periods of time.

Must possess ability to perform repetitive motion.

Ability to lift to 30 pounds.

QUALIFICATIONS:

Requires a high school diploma or equivalent; some college preferred.

Min 2 years experience in a service-related area

All prospective employees must pass a background and drug check.

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