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Senior UX Researcher

5 months ago

Indianapolis, United States Sogeti Full time
Sogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management and High-Tech Engineering. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud and Security, combining world class methodologies and the global delivery model, Rightshore®. Sogeti brings together more than 20,000 professionals in 15 countries and is present in over 100 locations in Europe, the US and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.

At Sogeti USA, we are committed to building a long and enduring relationship with our employees and to creating an environment that rewards and empowers. Our mission is to constantly exceed our employees' expectations in the same way that we strive to exceed our clients' expectations. We offer an environment that celebrates innovation and helps you to achieve a good balance between your professional and personal life. We strive to be an employer of choice

Job Description: Sr. UX/CX Researcher - Insurance

Company Overview: We are a leading insurance company committed to providing exceptional customer experiences through innovative products and services. We believe that understanding and improving the customer journey is crucial to delivering outstanding user experiences. As a Sr. UX/CX Researcher, you will play a vital role in analyzing and optimizing the customer journey by conducting user research, creating customer journey maps, and assessing the impact of integration points on the overall customer experience.

Role Overview: We are seeking a highly skilled and experienced Sr. UX/CX Researcher to join our team. In this role, you will be responsible for investigating and understanding our customers' needs, behaviors, and pain points throughout their journey with our insurance products. Your primary focus will be on creating customer journey maps and analyzing the impact of integration points on the overall customer experience.

Responsibilities:

1. Create detailed customer journey maps that illustrate the end-to-end user experience, identifying touchpoints, pain points, and opportunities for improvement.

2. Conduct comprehensive user research to identify customer needs, pain points, and behavioral patterns.

3. Develop and implement effective research methodologies, including surveys, interviews, usability testing, and data analysis, to gather user insights.

4. Collaborate with cross-functional teams, including UX/UI designers, product managers, and developers, to understand integration points and their potential impact on customer experience.

5. Analyze quantitative and qualitative data to identify trends, patterns, and opportunities for enhancing the overall user experience.

6. Work closely with stakeholders to communicate research findings, insights, and recommendations effectively.

7. Collaborate with design and development teams to translate research insights into actionable recommendations and innovative solutions.

Requirements:

1. A portfolio or examples of previous work demonstrating expertise in UX/CX research and customer journey mapping would be highly advantageous.

2. Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Design, or a related field.

3. Proven experience (5+ years) in UX/CX research, with a focus on creating customer journey maps and assessing the impact of integration points on the overall customer experience.

4. Strong knowledge of user research methodologies, including survey design, interviewing techniques, usability testing, and data analysis.

5. Excellent analytical and problem-solving skills, with the ability to derive actionable insights from complex data sets.

6. Demonstrated ability to create compelling customer journey maps that effectively communicate user experiences and pain points.

7. Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams and stakeholders.

8. Familiarity with the insurance industry and an understanding of the unique challenges and dynamics involved in designing user experiences for insurance products.

9. Experience working in an Agile development environment is preferred.

Join our team and help shape the future of customer experience in the insurance industry by creating exceptional user experiences and optimizing the customer journey.

The benefits our employees enjoy:
• 401(k) Savings Plan- Matched 150% up to 6%. (Our 401k is in the top 1% of 401(k) plans offered in the US)
• Medical/Prescription/Dental/Vision Coverage
• $12,000 in Tuition Reimbursement
• 100% Company-paid mobile phone plan
• Personal Time Off (PTO)- Ensuring a balance of work and home life