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SW Support Engineer II
1 month ago
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Based in Atlanta, the Software Support Engineer works in a deep level technical environment, resolving and providing solutions to customer problems. They identify, design and develop solutions for product and system problems. They communicate with internal and external organizations to resolve problems whilst maintaining full ownership. The successful candidate would work in a fast-paced engineering environment. The role involves various areas of scope including – Support and ownership of complex software solution issues, debugging to product and component/configuration level Support coverage across multiple software product lines A customer base ranging from multi-national financial institutes to local community banks in mature, established, and developing markets Multiple issues of varying complexity and stage of investigation to be managed at any given time to the satisfaction of the relevant customers The Successful Candidate Should Display The Following Competencies Technology and Engineering Skills Ability to research problems with no known solutions and design solutions for identified problems Comprehend and apply engineering concepts in a solution creation support environment Ability to understand the engineering processes, principles, methods, and techniques Ability to start and investigate issues outside of familiar technical areas with no or minimal assistance Problem Solving/Decision Making Communications skills (both verbal and written) with the ability to communicate complex and detailed points to relevant audiences Experience of working in teams and independently Ability to own and drive complex technical incidents through to satisfactory conclusion for the customer and taking lead of the technical direction of investigation Have the technical acumen and complete solutions knowledge to extract and request relevant details as part of investigation Ability to analyse relevant logs and tracing and extract relevant details and understand the relationship of the details across different products Required to recreate incidents as required, ensuring vital and relevant details are recorded Display leadership skills to manage and drive incidents where multiple and cross-functional resources are investigating Required to document investigation details and path clearly and concisely To be considered for this role the candidate must possess the following level of education and experience: Bachelor of Science or Master of Science degree in a discipline related to the product technology - usually computer engineering, or computer science Minimum of 3 years software related job experience (support/development) Or High school education Minimum of 7 years software related job experience (support/development) Offers of employment are conditional upon passage of screening criteria applicable to the job. Full Time Employee Benefits Include Medical Insurance Dental Insurance Life Insurance Vision Insurance Short/Long Term Disability Paid Vacation 401k EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. #J-18808-Ljbffr
