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Customer Success Manager
1 month ago
Sei mittendrin, statt nur dabei Als Customer Success Manager (m/w/d) / Account Manager (m/w/d) führst du unsere Seller zum Erfolg und bist maßgeblich am Aufbau, der Entwicklung und dem Wachstum unseres Unternehmens beteiligt. Für unseren Standort Köln suchen wir Dich zum nächstmöglichen Zeitpunkt als: Customer Success Manager Marktplatz (m/w/d) / Account Manager (m/w/d). Diese Position kann remote ausgeführt werden. Es ist wünschenswert, wenn du 1x/Monat nach Köln zum Teamtag kommst. Deine Aufgaben Du bist Teil des zentralen Plattform-Teams und treibst die Marktplatzaktivitäten innerhalb des Unternehmens Shop Apotheke Europe in allen unseren Märkten maßgeblich voran. Du bist konstant an Deinen Partnern dran und entwickelst Strategien zur Unterstützung und Optimierung der Performance Du bist der erste Ansprechpartner für deine Partner bei Fragestellungen Du erstellst auf Grundlage aller relevanten KPIs, regelmäßige Analysen zur Sicherstellung der Zielerreichung Du überwachst und verbesserst die Partnerzufriedenheit und das Kundenerlebnis kontinuierlich Du hast ein Gespür für neue Marktentwicklungen und zeigst dem Partner eventuelle Marktchancen auf Dein Profil Du hast ein erfolgreich abgeschlossenes Studium im Bereich Wirtschaft, Marketing oder E-Commerce und / oder einen vergleichbaren beruflichen Abschluss Du hast bereits Erfahrung in den Bereichen Marktplatz oder e-Commerce Du besitzt strategisches Denkvermögen und idealerweise Erfahrung im Bereich des Gesundheitssektors Du verfügst über ein sehr gutes Zeitmanagement Die Arbeit mit Daten und Zahlen schrecken dich nicht ab Du bist bereit, Verantwortung zu übernehmen und begeisterst dich für das Thema Marktplätze Du bist kommunikationsstark und pflegst die Beziehung zu internen wie auch externen Stakeholdern Deine Benefits Um unseren Mitarbeiter:innen die bestmögliche Unterstützung für ihre individuellen Bedürfnisse, ein gesundes Leben und genügend Zeit für Familie oder die Entwicklung ihrer Fähigkeiten zu entwickeln - bieten wir eine Vielzahl unterschiedlicher, standortspezifischer Leistungen an, wie z. B: Flexible Arbeitszeiten: Wir unterstützen dich bei der Vereinbarkeit von Familie und Beruf oder bei mehr Flexibilität im Alltag Betriebliche Altersvorsorge: Um dich für Deine Zukunft zu wappnen, unterstützen wir dich bei deiner Altersvorsorge Trainings- und Weiterbildungsmöglichkeiten: Neben Deutsch- und Englischkursen stehen dir weitere interne und externe Trainings zur Verfügung Mitarbeiterrabatt: Wir bieten dir Vergünstigungen in unserem Online Shop an Sportangebote: Um deine Gesundheit und Bewegung zu fördern, bieten wir dir eine Mitgliedschaft im Urban Sports Club an Team- & Company Events: One team, one goal. Individuelle Teamevents und regelmäßige Firmenveranstaltungen stehen bei uns weit oben auf der Liste KiTa-Zuschuss: Als zusätzlichen Incentive für Eltern bieten wir einen monatlichen Zuschuss für den Kindergarten an und vieles mehr. #J-18808-Ljbffr
