Customer Support Representative

2 months ago

Santa Clarita, United States Woodward Full time

Woodward’s Diversity, Inclusion and Belonging Commitment At Woodward, no matter where you are from, your physical appearance, or how you identify, you deserve the opportunity to reach your greatest potential. We are on a journey to achieve this as an organization and want to work closely with our members to set the right path. We humbly acknowledge this will be an imperfect journey. Yet, we are steadfastly committed to embracing the power of diverse people, perspectives, and experiences for our current members, attracting the best talent across our communities, and creating an inclusive and rewarding workplace for all. Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position.

Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Estimated Compensation: Estimated hourly pay: $26.68 (minimum) - $33.37 (midpoint) - $40.05 (maximum) All members included in cash bonus opportunity. 401(k) match (4.5%) Annual Woodward stock contribution (5%) Tuition reimbursement and Training/Professional Development opportunities for all members 12 paid holidays, including floating holidays. Industry leading medical, dental, and vision Insurance upon date of hire. Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave. Paid parental leave. Adoption Assistance Employee Assistance Program, including mental health benefits. Member Life & AD&D / Long Term Disability / Member Optional Life Member referral bonus Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending Voluntary benefits, including: Home / Auto Insurance discounts Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave Are you ready to make your mark? If you’re a Customer Service Representative, we have an exciting opportunity for you. Supports the process of providing products and services per established policies and procedures to meet quality standards and expectations of the customer in a timely manner. Responsible for the account administration and interfacing with customers at a journeyman level, limited experience, product, and customer knowledge. Includes but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within the organization for technical or engineering support and services as required. What You Will Be Doing: Process and maintain customer purchase orders, external customer purchase order systems, and electronic data interchange (EDI). Contract review of customer purchase orders. Interacts with other departments as required (order status, delivery updates, warranty & quality). Prepares and submits customer quotations per established price list/catalog. Responds to internal and external customer questions. What We Are Looking For: Solid knowledge of computer systems and software applications. High level of professional communication and interpersonal skills. Must work effectively in a team environment. Able to multi-task, detail-oriented and able to prioritize workload efficiently. Solid understanding of the sales process. May be required to understand and apply international commercial transaction specifics. Sound judgment and decision-making skills regarding routine, day-to-day functions. Thorough understanding of the organization and internal resources. This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee). Woodward is an Equal Opportunity Employer EO/AA/M/F/Disabled/Protected Veterans

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