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Customer Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Lennar Homes. As a key member of our customer care team, you will be responsible for providing exceptional service to our homeowners, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities- Interface with homeowners and trade partners to perform final orientations and diagnose, schedule, and complete warranty service work.
- Pre-walk homesites to provide punchlists for construction to delivery of home to customer; provide quality control of finished product.
- Conduct homeowner walk-throughs, acquainting homeowners with operation of appliances, heating/cooling systems, maintenance of home, etc.
- Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.
- Schedule and supervise trade partner repairs in homes after delivery to homeowner.
- Schedule inspections with homeowners, assess routine warranty claims, and follow through to completion all service requests within seven (7) days.
- Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
- Maintain positive homeowner relations, provide homeowner with knowledgeable, timely, and professional service.
- Evaluate trade partner and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.
- Work with Customer Service Manager on special projects as needed.
- Participate and attend department meetings.
- Keep accurate service request logs and documentation of all work performed.
- Two (2) years residential customer care or construction field experience.
- High school diploma or GED preferred, but will accept equivalent work experience.
- Valid driver's license.
- Excellent communication skills, verbal and written.
- Basic skills in Microsoft Office.
- Strong organizational and interpersonal skills.
- Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.
- Detail-oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.
- Maintain regular attendance and punctuality relative to daily work schedule is required.
- Follow directions from a supervisor.
- Understand and follow work rules and procedures.
- Accept constructive feedback.
- Team player.
Requires the ability to work 8 hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs, climb ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.