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Customer Care Representative

4 months ago

Santa Clarita, United States Lennar Full time

Location:

Location:

Customer Care Representative in Santa Clarita at Lennar Homes **Location:**

**Experience:**

Not Specified **Job Description**

**Overview**

Interface with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.

**Responsibilities**

- Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product.

- Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.

- Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.

- Schedule and supervise trade partner repairs in homes after delivery to homeowner.

- Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.

- Provide accurate and timely information to Customer Care Manager on progress and scopes of work.

- Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.

- Evaluate trade partner and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials.

- Work with Customer Service Manager on special projects as needed.

- Participate and attend department meetings.

- Keep accurate service request logs and documentation of all work performed.

- Perform all other duties as assigned.

**Qualifications**

* Two (2) years residential customer care or construction field

* High school diploma or GED preferred, but will accept equivalent work experience

* Valid drivers license

* Excellent communication skills, verbal and written

* Basic skills in Microsoft Office

* Strong organizational and interpersonal skills

* Must be able to deal effectively with confrontational situations and maintain objectivity in public relations

* Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines

* Maintain regular attendance and punctuality relative to daily work schedule is required

* Follow directions from a supervisor

* Understand and follow work rules and procedures

* Accept constructive feedback

* Team player

**PHYSICAL REQUIREMENTS:**

Requires the ability to work 8 hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.

#CB

**Type**

Regular Full-Time

**Job Requirements**