Customer Service Specialist

1 month ago

Wichita, United States Orkin Full time

Overview:

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team thats counting on you. Youll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

Youll have more than a jobyoull have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, youll receive opportunities to volunteer and give back.

With Orkins award-winning training program, youll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if theres one thing we know at Orkin, its that pests keep coming back, and that makes our industry recession resistant.

Ready to start a career with staying power? Apply now

Responsibilities:

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, youll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will

  • Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedulesdont worry, we will train you
  • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
  • Use your sharp listening skills and probing questions to identify the customers concern and evaluate their needs
  • Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
  • Reschedule unserviced accounts within 24 hours
  • Participate in quality assurance processes, programs, and initiatives
  • Safeguards customers privacy and other proprietary information

What type of benefits will you receive?

  • Competitive earnings
  • Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Industry leading, quality, comprehensive training program

Why should you choose Orkin?

  • Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
  • The Pest Management Industry is growing and is a recession resistant line of business
  • You have a service-oriented mindset that leads you to build loyalty and trust with clients
  • You hold yourself responsible to commitments
  • You value being part of a team
  • You want to join a company that supports the community
  • Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to join the Best in Pests?

Qualifications:

What do you need to be successful?

  • Previous experience in Customer Service or Sales preferred
  • High School Diploma or equivalent required
  • Ability to pass a drug screen and background check is required
  • Excellent interpersonal and communication skills
  • Basic computer skills in various software and web-based applications
  • Proficient in Microsoft Office
  • Strong attention to detail and follow through
  • Demonstrated ability to prioritize tasks and manage time efficiently

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

  • Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
  • Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

  • Bilingual Customer Service Specialist

    5 days ago

    Wichita, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Customer Service 3

    2 months ago

    Wichita, United States Pilot Freight Service Full time

    ** Customer Service 3** **Job Category****:** Stations-Southeast **Requisition Number****:** CUSTO03508 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a **full time Customer Service 3 Agent** for our **La Vergne, TN location.** **JOB SUMMARY:** The Customer Service Agent 3 is responsible for providing customer...

  • Customer Service 3

    4 weeks ago

    Wichita, United States Pilot Freight Service Full time

    ** Customer Service 3** **Job Category****:** Stations-Southeast **Requisition Number****:** CUSTO03508 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a **full time Customer Service 3 Agent** for our **La Vergne, TN location.** **JOB SUMMARY:** The Customer Service Agent 3 is responsible for providing customer...

  • Inside Sales

    1 month ago

    Wichita, United States Maintenance & Repair North America Full time

    Position Summary:The Customer Service Specialist will report to the Customer Service Manager to address all customer requirements and requests externally and internally with Sales, Operations, Engineering and Quality to maximize customer satisfaction. Key Customer service duties include but are not limited to pricing, quoting, purchase order review, order...

  • Customer Service Supervisor

    2 weeks ago

    Wichita, Kansas, United States Sedgwick County Full time

    Department: HEALTHPay: $22.16 per hour.Work Schedule: M-W 8am-5:30pm, Th 9:30am-7pm, F 8am-12:30pm/12:30pm-5pm (occasional weekends or evenings)Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities....

  • accounts payable customer service

    2 weeks ago

    Wichita, Kansas, United States InfoSync Services Full time

    ** ACCOUNTS PAYABLE CUSTOMER SERVICE** **Job Category****:** FAO **Requisition Number****:** ACCOU001172 Showing 1 location **Job Details** **Description** Were looking for a self-motivated Accounts Payable Customer Service Specialist who has a passion for challenges, innovation, and helping people to achieve their goals. ABOUT INFOSYNC SERVICES Multi-unit...

  • Customer Experience Specialist

    1 month ago

    Wichita Falls, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    4 weeks ago

    Wichita Falls, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Training Specialist

    4 weeks ago

    Wichita, United States Kansas Childrens Service League Full time

    Kansas Children's Service League is looking to hire a full-time Training Specialist in Wichita, KS. This position earns a competitive wage of up to $24 per hour and works a Monday - Friday schedule with occasional evenings and weekends. About Kansas Children's Service LeagueStronger families start at Kansas Children's Service League (KCSL). Founded in 1893,...

  • Training Specialist

    3 weeks ago

    Wichita, United States Kansas Children's Service League Full time

    Job DescriptionJob DescriptionKansas Children's Service League is looking to hire a full-time Training Specialist in Wichita, KS. This position earns a competitive wage of up to $24 per hour and works a Monday - Friday schedule with occasional evenings and weekends. About Kansas Children’s Service LeagueStronger families start at Kansas Children’s...

  • Customer Experience Specialist

    6 days ago

    Wichita, United States Koch Industries Full time

    Your Job Koch Agronomic Services is seeking a Customer Experience Specialist to join the team! Our Team This role is part of the Customer Activation and Branding Team and will report to the Senior Manager, Customer Experience. Position will be based in Wichita, KS, with a flexible work schedule. What You Will Do Serve as the primary point of contact for...

  • Customer Experience Specialist

    4 days ago

    Wichita, United States Koch Industries Full time

    Your Job Koch Agronomic Services is seeking a Customer Experience Specialist to join the team! Our Team This role is part of the Customer Activation and Branding Team and will report to the Senior Manager, Customer Experience. Position will be based in Wichita, KS, with a flexible work schedule. What You Will Do Serve as the primary point of contact for...

  • Marketing & Design Specialist

    3 weeks ago

    Wichita, United States Kansas Children's Service League Full time

    Job DescriptionJob DescriptionKansas Children's Service League is looking to hire a full-time Marketing & Design Specialist in Wichita, KS. This position earns a competitive wage starting at $20 per hour and works a Monday - Friday schedule with occasional evenings and weekends. About Kansas Children’s Service LeagueStronger families start at Kansas...

  • Marketing & Design Specialist

    3 weeks ago

    Wichita, United States Kansas Children's Service League Full time

    Job DescriptionJob DescriptionKansas Children's Service League is looking to hire a full-time Marketing & Design Specialist in Wichita, KS. This position earns a competitive wage starting at $20 per hour and works a Monday - Friday schedule with occasional evenings and weekends. About Kansas Children’s Service LeagueStronger families start at Kansas...

  • Customer Care Specialist II

    2 weeks ago

    Wichita, United States Cox Enterprises Full time

    Job Description *Must be able to work evenings and weekends* Customer Care Specialist II/Residential Customer Advocate Representative In a call center environment, the Customer Care Specialist II (Customer Advocate Representative), solves complex billing issues, technical problems and sales orders for existing customers and Residential Customer...

  • Retail Service Specialist>

    2 weeks ago

    Wichita Falls, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 2001 Kemp Blvd [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role in...

  • Customer Service

    1 month ago

    Wichita, United States Used LTD Full time

    Customer Service / Customer Service / In-Side Sales Rep OPPORTUNITY INCLUDES EXISTING CLIENT BASE The Black Press News Media Group is seeking a full time Customer Service / In-Side Sales Representative for an immediate opening in our Surrey Head Office. We are seeking a strong communicator who is well organized, self- motivated, determined and detail...

  • Customer Service

    4 weeks ago

    Wichita, United States Used LTD Full time

    Customer Service / Customer Service / In-Side Sales Rep OPPORTUNITY INCLUDES EXISTING CLIENT BASE The Black Press News Media Group is seeking a full time Customer Service / In-Side Sales Representative for an immediate opening in our Surrey Head Office. We are seeking a strong communicator who is well organized, self- motivated, determined and detail...

  • Customer service

    3 weeks ago

    Wichita, United States Randstad Full time

    job summary: A Customer Service is needed for one of the world's largest suppliers of aerospace and defense products in the Wichita, KS area. This position involves managing customer service and account management tasks, including logistics, contract management, and communication, while supporting airlines, MRO facilities, and brokers with parts repair....

  • Customer service

    2 weeks ago

    Wichita, Kansas, United States Randstad Full time

    job summary: A Customer Service is needed for one of the world's largest suppliers of aerospace and defense products in the Wichita, KS area. This position involves managing customer service and account management tasks, including logistics, contract management, and communication, while supporting airlines, MRO facilities, and brokers with parts repair....