Customer Service 3

2 weeks ago


Wichita, United States Pilot Freight Service Full time

** Customer Service 3**

**Job Category****:** Stations-Southeast **Requisition Number****:** CUSTO03508 Showing 1 location **Job Details**

**Description**

**Pilot Freight Services** is seeking a **full time Customer Service 3 Agent** for our **La Vergne, TN location.**

**JOB SUMMARY:**

The Customer Service Agent 3 is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.

**Essential Functions:**

* Answer incoming calls and provide excellent customer service to all callers

* Monitor and respond to customer inquiries received through email

* Make outgoing calls to follow-up on shipment status, resolve issues and update customers

* Quoting, tracking and tracing of all Domestic Customers

* Assist and support Pilot stations and cartage agents

* Master outside customer applications

* Provide customers with quotes in a timely manner, as well as various routing options

* Perform other duties as assigned

**SKILLS/COMPETENCIES:**

* Excellent oral and written communication and problem-solving skills

* Technological aptitude using the internet and on-line tools

* High energy with the ability to multitask

* Excellent organizational skills with emphasis on detail

**EDUCATION:**

* High School or equivalent required

**EXPERIENCE:**

* 4 years customer service experience

**PHYSICAL REQUIREMENTS:**

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.

**Skills**

**Required**

**Business Communication Skills** *Intermediate* **Being Thorough** *Intermediate* **Attention to Detail** *Intermediate* **Accuracy** *Advanced* **Ability to Work Under Pressure** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Experience**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)



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