Senior National Operations Manager
1 month ago
**Senior National Operations Manager - Legal Vertical** **POSITION PROFILE** The Senior National Operations Manager functions in general manager role as primary operational point of contact to assigned Global/Vertical customers, primarily in North America. Directly responsible for oversight of Ricoh employees, including individual contributors and managers. Is engaged from contractual concept or assignment, leading all aspects of account management. Responsible for facilitating communications with strategic customers to ensure that expected and agreed to standards of performance are being met locally and nationally. Responsible for P&L reconciliation, strategic implementation, employee relations and customer relations for legal account(s). Administers the implementation process and operational best practices by engaging the necessary resources and high levels of functional integration to ensure the attainment of all Service Level Agreements. Responsible for business retention through customer executive relationship, managing complex issues, contract adherence and ensuring overall customer satisfaction. **JOB DUTIES AND RESPONSIBILITIES** **Key Responsibilities:** + Oversee day-to-day operations within the law firm environment, ensuring seamless execution and delivery of services. + Manage and govern contracts efficiently, ensuring compliance with all legal and regulatory requirements. + Plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants. + Oversee HR activities within an outsourced environment, including recruitment, onboarding, training, performance management, and employee relations. + Serve as the primary point of contact for the client, fostering strong relationships and ensuring high levels of client satisfaction. + Provide leadership and guidance to team members, fostering a collaborative and high-performance work environment. + Develop and implement strategic plans to improve efficiency and effectiveness within the account. **Qualifications:** + Minimum of 5 years of experience in managing operations within a law firm environment. + Proven ability to manage projects from initiation through completion, with a strong understanding of project management methodologies. + Strong leadership skills with the ability to lead teams and manage client relationships effectively from day one. + Excellent verbal and written communication skills. + Strong analytical and problem-solving skills, with a keen attention to detail. + Able to anticipate client needs and take initiative. + Flexible and able to manage changing priorities in a fast-paced environment. + Works well in a team setting and fosters a positive work environment. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. EEO/Affirmative Action Employer -- M/F/Disability/Veteran
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