Personal & Commercial Lines Customer Service Representative

7 hours ago

Huntersville, United States Independent Insurance Agents of North Carolina Full time

Job Description The Personal & Commercial Lines CSR at Rankin Insurance Group is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Benefits/Perks Competitive Pay Professional Development Job Stability in a growing industry Responsibilities Answer customer calls and correspondence regarding new or existing insurance policies and service all claims. Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Actively solicit increases in coverage or rounding out accounts at every service contact. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system. Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier. Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance as well as collaboration with team members, mentor staff, and participate in meetings as needed. Qualifications Hold the insurance license required by your state and have a minimum of two years personal and commercial lines insurance account management experience, as well as a Bachelor's Degree or comparable work experience. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills and possess excellent math and reading skills to accurately perform simple calculations. Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision. Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills. Technology and Computer proficiency including agency management systems. Compensation: $12.00 - $18.00 per hour YOUR FUTURE as an Independent Insurance Agent Starts Here If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place Working with an IIANC member agency is a great career choice IIANC's members are Trusted Choice independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

  • Insurance Customer Service Representative

    3 weeks ago

    Huntersville, North Carolina, United States Independent Insurance Agents of North Carolina Full time

    Job Title: Personal & Commercial Lines Customer Service RepresentativeAt Independent Insurance Agents of North Carolina, we are seeking a highly skilled and customer-focused Personal & Commercial Lines Customer Service Representative to join our team.Job Summary:The successful candidate will be responsible for maintaining solid customer relationships by...

  • Customer Service Representative

    3 weeks ago

    Huntersville, North Carolina, United States Covia Full time

    About CoviaCovia is a leading supplier of minerals and material solutions to the industrial and energy markets. Our rich legacy includes many achievements across industries and capital success through partnership. We deliver the right product, to the right place, at the right time, and our commitment to building partnerships helps our customers succeed.Our...

  • Customer Service Representative

    4 weeks ago

    Huntersville, North Carolina, United States Covia Full time

    About CoviaCovia is a leading supplier of minerals and material solutions to the industrial and energy markets. Our rich legacy includes many achievements across industries and capital success through partnership. Our ability to deliver the right product, to the right place, at the right time, is unmatched. Just as strong is our commitment to building...

  • Customer Service Representative

    4 months ago

    Huntersville, United States Covia Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** REPRE001815 Showing 1 location **Job Details** **Description** Covia is a leading supplier of minerals and material solutions to the industrial and energy markets. Covias rich legacy includes many achievements across industries and capital success through...

  • Customer Service Representative

    4 weeks ago

    Huntersville, North Carolina, United States SAERTEX Full time

    {"**Job Title:** Customer Service Representative**Job Summary:**We are seeking a highly skilled Customer Service Representative to join our team at SAERTEX USA LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building strong relationships with...

  • Customer Service Representative

    1 week ago

    Huntersville, North Carolina, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our pizza-loving family, you will be responsible for providing exceptional customer service, taking orders, and ensuring every customer has a positive experience.Key...

  • Customer Service Representative

    3 weeks ago

    Huntersville, North Carolina, United States SAERTEX Full time

    Job Title: Customer Service RepresentativeLocation: On-Site / Huntersville, NCReports To: Customer Relations ManagerJob Summary:The Customer Service Representative plays a critical role in building customer relationships and providing exceptional service to our customers at SAERTEX USA LLC. This position is responsible for professionally managing incoming...

  • Customer Service Representative

    3 weeks ago

    Huntersville, North Carolina, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our restaurant team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide them...

  • Senior Customer Service Representative

    3 weeks ago

    Huntersville, North Carolina, United States Beacon Hill Full time

    Job SummaryWe are seeking a highly skilled Senior Customer Service Representative to join our team at Beacon Hill. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our electric customers, handling customer inquiries and concerns, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 weeks ago

    Huntersville, North Carolina, United States Domino's Franchise Full time

    Domino's Franchise Job DescriptionAt Domino's Franchise, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll be the face of our company, taking orders, answering questions, and ensuring every customer has a positive interaction.Key Responsibilities:Take phone orders with accuracy and...

  • Finance/Customer Service Representative

    4 months ago

    Huntersville, United States Toyota of North Charlotte Full time

    **Summary:** The Financial/Customer Service Representative is responsible for meeting with customers who have purchased or leased a vehicle and preparing and disclosing all legal and financial documents relating to the sale. They will submit customer applications for credit to several Automotive Financial companies, submitting accurate and timely paperwork...

  • Customer Service Representative Huntersville

    3 months ago

    Huntersville, United States Little Otter Swim School Full time

    Hiring Now!Flexible Scheduling Monday- Saturday shifts, closed on Sunday. Customer Service RepresentativeLittle Otter Swim SchoolCharlotte, NC and Huntersville, NC Top Reasons to ApplyFun, friendly, and supportive environment. Consistent weekly schedule. Paid time off including part time employees. Our customer service team is the first point of contact...

  • Senior Customer Service Representative

    4 weeks ago

    Huntersville, North Carolina, United States Beacon Hill Staffing Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Beacon Hill Staffing Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints and concerns, and ensuring that our customers receive...

  • Senior Customer Service Representative

    4 weeks ago

    Huntersville, North Carolina, United States Beacon Hill Full time

    Job SummaryWe are seeking a highly skilled Senior Customer Service Representative to join our team at Beacon Hill. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving complex issues, and ensuring a positive experience for all interactions.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    4 weeks ago

    Huntersville, United States Crash Champions Full time

    Champions Do More At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600...

  • Customer Relations Representative

    4 months ago

    Huntersville, United States SAERTEX Full time

    Job Title: Customer Service Representative Location: On-Site / Huntersville, NC Reports To: Customer Relations Manager **SCOPE OF POSITION:** The Customer Service Representative is responsible for professionally managing incoming requests from customers and ensuring that issues are resolved promptly and accurately. They will provide exceptional experience...

  • Customer Service Representative

    3 weeks ago

    Huntersville, North Carolina, United States Home Goods Full time

    Customer Service Associate Role at HomeGoodsWe are seeking a skilled Customer Service Associate to join our team at HomeGoods. As a key member of our retail team, you will be responsible for providing exceptional customer service, engaging with customers, and creating a positive shopping environment.Key Responsibilities:Provide prompt, courteous, and...

  • Customer Service Representative

    2 weeks ago

    Huntersville, North Carolina, United States Home Goods Full time

    Customer Service Associate Role at HomeGoodsAs a Customer Service Associate at HomeGoods, you will be responsible for providing exceptional customer service to internal and external customers. Your primary goal will be to create a positive shopping environment by engaging customers, providing support, and ensuring a seamless shopping experience.Key...

  • Customer Service Representative

    3 weeks ago

    Huntersville, North Carolina, United States LIVunLtd Full time

    Job OverviewLIVunLtd is seeking a highly skilled Customer Service Specialist to join our Fitness Equipment/Services division. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring customer success standards are met, and providing top-notch support to our customers, technicians, and vendors.Key...

  • Customer Service Representative

    4 weeks ago

    Huntersville, North Carolina, United States Harris Teeter Full time

    Harris Teeter Job OpportunityWe are seeking a skilled Customer Service Clerk to join our team at Harris Teeter. As a key member of our store staff, you will be responsible for providing exceptional customer service, operating the cash register accurately and efficiently, and maintaining the security and control of all funds in the cash register.Key...