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Team Leader

4 months ago

Clayton, United States MSS Solutions, LLC Full time

Current job opportunities are posted here as they become available. As a result of our phenomenal growth,

MSS Solutions, LLC

has an opening for a

Team Leader- Controls . If you are an experienced

controls

professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore A career at MSS is not just a job -- it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives. The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment. Roles and Responsibilities The job duties and responsibilities of this position will include, but are not limited to, the following: Responsible for training and developing Controls Service Technicians. Mentors new and existing team members, identifying areas of growth and individual goals. Escalates training/equipment/labor needs to Operations Manager. Makes recommendations for hiring/terminating staff to the Operations Manager. Manages Service Ticket Open Call list. Ensures the quality/timeliness of PM contracts and associated tasking completeness. Ensures daily time entry from the service team. Manages weekly service schedule and communicates it to the team. Dispatches daily service calls to assigned technicians. Manages on call rotation and provides schedule. Represents MSS by serving as a direct customer contact. Serves customer as a resource in answering inquiries and responding to special requests along with escalated customer complaints. Intervenes with sales staff to provide updates and respond to requests for support. Serves as Project Manager for service project work assigned to service team. Supports process excellence by monitoring completed paperwork on each job and maintaining performance standard and contract compliance with service customers. Ensures proper upkeep of PM customer database backups on Controls Server. Practices and enforces MSS Safety Standards. Addresses minor disciplinary actions such as speeding violations, performance and daily task deficiencies. Escalates major disciplinary needs to Operations Manager. Other duties and responsibilities as assigned by the Company Qualifications and Requirements Successful candidate must possess a minimum general knowledge of HVAC and Building Automation and Control systems used in Commercial and/or Industrial facilities. Leadership and team-building capabilities are required. Minimum 10 years’ industry-specific experience. Ability to effectively communicate with all levels within an organization. Strong work ethic. Business planning and decision-making skills. Solid problem-solving skills. Leadership and team-building capabilities are required. Regular local travel requirements with some overnight travel. Valid driver’s license. Proficiency in Tridium and Johnson Controls Experience in a service related business is preferred. Proficient with all Microsoft Office related products. At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include: 401k with Employer Contributions PTO Paid Holidays Employee Assistance Program Long-term Disability Short-term Disability Flexible Spending Plan Health Savings Plan Additional Notes MSS Solutions, LLC is an equal opportunity employer and a drug-free environment. MSS Employees, please visit the MSS Career Center or contact HR to apply.

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