Treatment Coordinator

2 weeks ago


Santa Rosa, United States Wow Smiles Full time

Job Type Full-timeDescriptionPrimary ResponsibilitiesArranging and coordinating the events and appointments necessary to convert a new patient into active, or pre-treatment, status. The goal of the Treatment Coordinator is to listen to the patients' needs and expectations and use his/her verbal skills to create and nurture an ongoing relationship to build trust and confidence.Job DutiesFully comprehend our product, services, offers, and key differentiatorsEffectively connect our perspective patients' perceptions of value to affordabilityPresent treatment plans, discuss agreeable finance options and execute financial contractsExplain and understand the importance of early orthodontic evaluations and the different types of treatment stagesOvercome objections by listening, observing, asking questions, and directing the conversationMaintain customer relationships to encourage repeat business and referralsProactively work referrals and other warm leads to keep a full appointment scheduleReview sales performance and work to always better utilize time and improve salesKeep supervisor informed of competitor offers, market trends, opportunities, etc.Follow-up with patients that failed to start treatment or have pending treatmentCall and confirm all New Patient appointments and collect all information needed prior to appointment RequirementsPhysical and Environmental RequirementsMust be able to remain stationary 50% pf the timeMay occasionally-frequently move about inside the office to access file cabinets, office machinery, etc.Finger dexterity is needed to access, enter, and retrieve data using a computer keyboards, phones, photocopiers, filing cabinets and fax machinesHearing: Communicates with patients, responsible parties, doctors, and other staff members regarding inquiries about their financials, scheduling and treatment. Must be able to exchange accurate information in these solutions in person, on the phone, through text and through emailExposure to moderate-loud noise levels and fast-paced, high anxiety environmentsOccasionally may be required to lift up to 30 pounds to a height of 3 feet. Salary Description $20-22 per hour



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