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Patient Service Representative

1 month ago

Pleasant Prairie, United States Forefront Dermatology Full time

Overview Come join our team We have an immediate need for a Patient Service Representative in our Pleasant Prairie, WI clinic If you are ready to make an impact every day and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you Full Time:

38 hours per week Monday:

6:30AM-2:00PM Tuesday:

9:00AM-4:30PM Wednesday:

9:00AM-4:30PM Thursday:

9:00AM-6:00PM Friday:

every other 8:15AM-12:30PM Saturday:

one per month 8:15AM-12PM

Summary The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.

Responsibilities

Essential Functions Performs opening and closing clinic duties Greets patients, checks in for appointments and verifies insurance Scans documents into electronic health record Maintains tidiness of waiting area and reception counter throughout the day Checks schedules for added, canceled and no-show appointments throughout the day Schedules follow-up appointments as needed Responds to designated tasks in the electronic health record Orders clinic office supplies Sells and tracks cosmetic products Distributes mail Prepares for next day scheduled appointments

Qualifications Education:

High school diploma or equivalent is required Knowledge, Skills & Abilities 1-2 years of recent medical office experience or in a similar capacity is preferred. Proficient in basic computer functions. Ability to learn new software quickly. Must possess excellent customer service, communication, and organizational skills. Ability to operate standard office equipment. Ability to type a minimum of 40 wpm is preferred. Must possess attention to detail. Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team. Ability to respond positively to constructive feedback and direction from supervisors. Must demonstrate a professional appearance and manner at all times. Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others. Ability to maintain the confidentiality of information.

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