VP Claims

Aon Is Looking For a VP - Claims

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Travel Practice business group within Aon Affinity. This will be a Hybrid role based out of our Garden City, NY office.

The VP of Claims champions a creative team environment to bring forth the skills and talents of department members for our Aon Affinity clients and establishes the departments immediate and long range goals and objectives.

Responsibilities :

+ Define and Track critical metrics: Establish clear targets for each KPI and implement a robust tracking system. Regularly review progress and report on the value and benefits achieved. This will help in measuring the effectiveness and success of your team's initiatives.

+ Lead and Mentor: Guide a team of 120+ claims professionals and develop the 6+ direct reports in managerial or technical roles. Develop mentorship and opportunities for professional growth to build a strong, capable team.

+ Cultivate Productivity and Engagement: Develop and implement strategies to enhance team productivity, performance, and engagement. This could involve introducing new tools and training programs.

+ Align with Business Strategy: Work closely with business partners to ensure that Claims and Service initiatives are in line with the overall company strategy. Streamline processes and improve operational efficiency wherever possible.

+ Address Difficulties: Regularly review feedback to identify struggles. Implement vital process improvements, process monitoring and issue resolution to enhance the customer and colleague experience.

+ Collaborate and Communicate: Build strong relationships with business unit leaders, process owners, and IT teams. Bring together their feedback and ensure that Claims and Service initiatives are aligned with business needs. Effective communication is key to successful collaboration.

+ Develop and Plan for Succession: Focus on developing your team by providing clear strategic direction and involving them in key initiatives. Be accountable for crafting succession plans and leading resource allocation decisions to enhance effectiveness. Adjust priorities, strategies, and resources as needed to respond to organizational changes.

Skills and experience that will lead to success:

+ Customer-Centric Methodologies: Deepen your understanding of customer-centric strategies by staying updated with the latest trends and methodologies. Implement these strategies in your operations to enhance customer satisfaction.

+ Data Analysis: Apply analytics tools to analyze data comprehensively. Identify trends and draw actionable insights that can inform decision-making and strategy development. Ensure there is a detailed budget plan and supervise your expenses against it. Review weekly/monthly direct and allocated expenses and adjust plans as vital to enhance financial forecasts.

+ Project Management: Improve your ability to work independently and lead multiple projects by using project management software and methodologies like Agile or Kanban to keep track of progress.

+ Successful Mentality: Develop a culture of accountability and results-orientation within your team. Set clear goals and breakthroughs to maintain a strong commitment to customer satisfaction and success.

Preferred Experience:

+ Leverage Your Experience: With 10+ years of advanced ability in claims insurance and 5 years in a leadership role.

+ Digital Solutions Partnership: Your experience in working together with technology teams is invaluable. Continue to develop these partnerships to deliver innovative digital solutions. Stay abreast of the latest technological advancements and explore how they can be applied to improve claims processing and customer service.

Education:

+ Bachelors degree strongly preferred with emphasis on business and communications or equivalent years of industry experience.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position is $140,000 to $170,000 annually. This position is eligible to participate in one of Aons annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. The actual salary will vary based on applicants education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicants geographic location.

We Offer You

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aons discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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2545336 Aon Is Looking For a VP - Claims

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Travel Practice business group within Aon Affinity. This will be a Hybrid role based out of our Garden City, NY office.

The VP of Claims champions a creative team environment to bring forth the skills and talents of department members for our Aon Affinity clients and establishes the departments immediate and long range goals and objectives.

Responsibilities :

+ Define and Track critical metrics: Establish clear targets for each KPI and implement a robust tracking system. Regularly review progress and report on the value and benefits achieved. This will help in measuring the effectiveness and success of your team's initiatives.

+ Lead and Mentor: Guide a team of 120+ claims professionals and develop the 6+ direct reports in managerial or technical roles. Develop mentorship and opportunities for professional growth to build a strong, capable team.

+ Cultivate Productivity and Engagement: Develop and implement strategies to enhance team productivity, performance, and engagement. This could involve introducing new tools and training programs.

+ Align with Business Strategy: Work closely with business partners to ensure that Claims and Service initiatives are in line with the overall company strategy. Streamline processes and improve operational efficiency wherever possible.

+ Address Difficulties: Regularly review feedback to identify struggles. Implement vital process improvements, process monitoring and issue resolution to enhance the customer and colleague experience.

+ Collaborate and Communicate: Build strong relationships with business unit leaders, process owners, and IT teams. Bring together their feedback and ensure that Claims and Service initiatives are aligned with business needs. Effective communication is key to successful collaboration.

+ Develop and Plan for Succession: Focus on developing your team by providing clear strategic direction and involving them in key initiatives. Be accountable for crafting succession plans and leading resource allocation decisions to enhance effectiveness. Adjust priorities, strategies, and resources as needed to respond to organizational changes.

Skills and experience that will lead to success:

+ Customer-Centric Methodologies: Deepen your understanding of customer-centric strategies by staying updated with the latest trends and methodologies. Implement these strategies in your operations to enhance customer satisfaction.

+ Data Analysis: Apply analytics tools to analyze data comprehensively. Identify trends and draw actionable insights that can inform decision-making and strategy development. Ensure there is a detailed budget plan and supervise your expenses against it. Review weekly/monthly direct and allocated expenses and adjust plans as vital to enhance financial forecasts.

+ Project Management: Improve your ability to work independently and lead multiple projects by using project management software and methodologies like Agile or Kanban to keep track of progress.

+ Successful Mentality: Develop a culture of accountability and results-orientation within your team. Set clear goals and breakthroughs to maintain a strong commitment to customer satisfaction and success.

Preferred Experience:

+ Leverage Your Experience: With 10+ years of advanced ability in claims insurance and 5 years in a leadership role.

+ Digital Solutions Partnership: Your experience in working together with technology teams is invaluable. Continue to develop these partnerships to deliver innovative digital solutions. Stay abreast of the latest technological advancements and explore how they can be applied to improve claims processing and customer service.

Education:

+ Bachelors degree strongly preferred with emphasis on business and communications or equivalent years of industry experience.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position is $140,000 to $170,000 annually. This position is eligible to participate in one of Aons annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. The actual salary will vary based on applicants education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicants geographic location.

We Offer You

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aons discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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