Vp Claims

6 days ago

Garden City, United States Aon Full time

Aon Is Looking For a VP - Claims
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Travel Practice business group within Aon Affinity. This will be a Hybrid role based out of our Garden City, NY office.

The VP of Claims champions a creative team environment to bring forth the skills and talents of department members for our Aon Affinity clients and establishes the departments immediate and long range goals and objectives. Responsibilities:
**Define and Track critical metrics**: Establish clear targets for each KPI and implement a robust tracking system. Regularly review progress and report on the value and benefits achieved. This will help in measuring the effectiveness and success of your team's initiatives.
**Lead and Mentor**: Guide a team of 120+ claims professionals and develop the 6+ direct reports in managerial or technical roles. Develop mentorship and opportunities for professional growth to build a strong, capable team.
**Cultivate Productivity and Engagement**: Develop and implement strategies to enhance team productivity, performance, and engagement. This could involve introducing new tools and training programs.
**Align with Business Strategy**: Work closely with business partners to ensure that Claims and Service initiatives are in line with the overall company strategy. Streamline processes and improve operational efficiency wherever possible.
**Address Difficulties**: Regularly review feedback to identify struggles. Implement vital process improvements, process monitoring and issue resolution to enhance the customer and colleague experience.
**Collaborate and Communicate**: Build strong relationships with business unit leaders, process owners, and IT teams. Bring together their feedback and ensure that Claims and Service initiatives are aligned with business needs. Effective communication is key to successful collaboration.
**Develop and Plan for Succession**: Focus on developing your team by providing clear strategic direction and involving them in key initiatives. Be accountable for crafting succession plans and leading resource allocation decisions to enhance effectiveness. Adjust priorities, strategies, and resources as needed to respond to organizational changes. Skills and experience that will lead to success:
**Customer-Centric Methodologies**: Deepen your understanding of customer-centric strategies by staying updated with the latest trends and methodologies. Implement these strategies in your operations to enhance customer satisfaction.
**Project Management**: Improve your ability to work independently and lead multiple projects by using project management software and methodologies like Agile or Kanban to keep track of progress.
**Successful Mentality**: Develop a culture of accountability and results-orientation within your team. Set clear goals and breakthroughs to maintain a strong commitment to customer satisfaction and success. Preferred Experience:
**Leverage Your Experience**: With 10+ years of advanced ability in claims insurance and 5 years in a leadership role.
**Digital Solutions Partnership**: Your experience in working together with technology teams is invaluable. Continue to develop these partnerships to deliver innovative digital solutions. Stay abreast of the latest technological advancements and explore how they can be applied to improve claims processing and customer service. Education:
Bachelor’s degree strongly preferred with emphasis on business and communications or equivalent years of industry experience. How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with a

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