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Business Development Specialist
1 month ago
Business development center (BDC) representatives identify sales leads among new and existing customers, and maintain client relationships. They develop new business by scouting leads via the internet, phone, mailings, and tradeshows. They promote sales and implement marketing campaigns to increase revenue in chosen market areas. In the role of a BDC representative, you will drive growth by developing and nurturing business relationships with present and future customers. You will coordinate incoming online and telephone requests, and make appointments for the sales team. Success in this role will be demonstrated by the number of leads that convert to actual sales KEY AREAS OF RESPONSIBILITYGreet customers and answer phone calls promptly, courteously, and professionally.Pull information from Auto Alert to determine customer's current vehicle status. Meet with customers while they are in for Service to explain potential options they have on their current vehicle.Call and schedule appointments for customers to meet with a Sales Consultant. Generate appointments by being proactive in researching in the equity data mining tool to market potential customers.Responsible for making outbound sold and unsold follow-up phone calls.Call current and potential customers on company campaigns.Maintain and execute compliance guidelines, policies and procedures at all times. Including, but not limited to state and federal laws, OSHA, Red Flags, Privacy and OFAC.Any other duties deemed necessary by management.RequirementsQUALIFICATIONSMust be presentable and professional appearing at all timesMust have valid Driver's License and good driving recordHigh School Diploma or equivalent required1-2 years customer service experience preferredGood organizational skills and time managementExcellent written and verbal communication skillsExcellent listening skillsKnowledge of customer service principles and practicesKnowledge of relevant computer applicationsAbility to demonstrate Miller Auto Mission and Values
