Customer Service Specialist

1 month ago

Raleigh, United States Recovery Innovations Full time
RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use.

Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others.

Our Vision is to activate the next generation of frame-breaking healthcare innovation to support people beyond their behavioral health needs and succeed in the community where they live, work, and play.

Job Type

Full-Time: Non-Exempt

Shift

Day

Shift Hours

8:00am - 5:00pm - Monday - Friday

Specialties / Licenses or Certifications

N/A

Work Setting

Crisis

Salary/Hourly Wage

$14.00 - $17.00 /hour

Our Position

The Customer Service Specialist position acts as the receptionist for the Program. The Customer Service Specialist is also responsible for providing routine clerical and administrative support with projects as needed.

Your Rewards

  • Nine (9) company-paid Holidays (Full-Time Only)
  • Paid-Time Off; Accrued bi-weekly (Full-Time Only)
  • Company-Paid group life insurance (Full-Time Only)
  • Medical, Dental, and Vision plans start the 1st of the month following your start date (Full-Time Only)
  • Retirement Plans with Company match including 401k and Roth
  • Employee Assistance Programs (Full-Time Only)
Your Responsibilities
  • Answers telephones and acts as receptionist for program, triages phone calls and gathers pertinent information from callers to accurately log the data elements of each and every call.
  • Performs routine typing and other clerical tasks including organizing, filing, copying and faxing.
  • Maintains an organized office filing system that assures confidentiality of all documents.
  • Ensures the facility reception areas are neat and orderly at all times.
  • Performs functions necessary for the initial registration and inputs individual's data into computer.
  • Oversees the use, maintenance and repair of office equipment.
  • Assists in the ordering and stocking of office supplies as needed.
  • Assists in the process of gathering data necessary to perform billing and audit functions as requested.
  • Maintains petty cash.
  • Understands and adheres to RI International compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
  • Performs other related duties as assigned.
Our Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Excellent computer skills, including Microsoft Office Suite.
  • Effectively communicates both verbally and in writing.
  • Excellent interpersonal skills.
  • Excellent customer service skills.
  • Organizational skills and high degree of accuracy.
  • Works cooperatively in a team environment.
  • High School Diploma or equivalent, Associate's degree preferred.
  • Minimum of one (1) year of clerical or office experience required.
  • Must be able to pass de-escalation training, as defined by state requirements,.
  • Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
  • We are a Second-Chance Employer
    • Must be able to pass a seven-year background check.
    • Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).
    • Must be able to pass education verification check.
    • Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).
Driving Requirements:
  • If driving is required for this position, must meet all requirements outlined in RI International driving policy.
  • If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed.


A Program Support Competency Checklist must be completed as part of the new hire onboarding process.

Physical Demands:

May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds.

Work Environment

May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused.

ADDENDUM - Arizona
Education High School Diploma or equivalent, Associate's degree preferred.
Licensure
Certification
Misc. Requirement

ADDENDUM - California
Education High School Diploma or equivalent, Associate's degree preferred.
Licensure
Certification
Misc. Requirement

ADDENDUM - Delaware
Education High School Diploma or equivalent, Associate's degree preferred.
Licensure
Certification
Misc. Requirement

ADDENDUM - North Carolina
Education High School Diploma or equivalent, Associate's degree preferred.
Licensure
Certification
Misc. Requirement

ADDENDUM - Washington
Education High School Diploma or equivalent, Associate's degree preferred.
Licensure
Certification
Misc. Requirement

RI International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. RI International is a second chance employer and we consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed above may vary depending on the nature of your employment with RI International.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At RI International, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Pay Range: $14 - $17 per hour

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