PT Customer Service PMs

5 months ago

Buffalo, United States Clark Holdings Inc. Tim Hortons Full time

We are searching for friendly and energetic full-time & part-time Customer Service Team Members to join our Tim Hortons team at 5225 Sheridan Dr in Williamsville, NY on the afternoon/evening shifts (2pm-10pm, 4pm-8pm & 6p-10pm) & Weekend shifts (11am-7pm & 2pm-10pm). As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success.

In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills.

Job Description

Hospitality & Customer Service:

  • Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
  • Ensure coffee and products are always fresh and accurate by following our REV procedures.
  • Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
  • Enhance the customer experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
  • Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
  • Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
  • Maintain speed of service targets by working efficiently and meeting customers' needs.
Restaurant Operations:
  • Adhere to all operational standards and guidelines for product preparation.
  • Prepare all products accurately by following the order monitor.
  • Communicate showcase and product needs to ensure availability for customers.
  • Regularly monitor and record temperatures of required products.
  • Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
Policies & Procedures:
  • Follow all restaurant policies, procedures, and standards.
  • Practice proper hand washing techniques and adhere to sanitation guidelines.
  • Complete all sanitation tasks as outlined.
Health & Safety:
  • Work in compliance with occupational health and safety legislation.
  • Follow safe work practices and procedures.
  • Use required personal protective equipment.
  • Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
  • Operate equipment and machinery safely to ensure the well-being of everyone.
Qualifications:
  • Excellent customer service skills with a friendly and welcoming attitude.
  • Ability to work in a fast-paced environment with a sense of urgency.
  • Strong communication and interpersonal skills.
  • Ability to work on a team and with multiple employees.
  • Attention to detail and ability to accurately process orders.
  • Willingness to assist with training new employees.
Physical Requirements:
  • Frequent reaching and manual dexterity.
  • Continuous standing on tiled surfaces.
  • Use of headset for order processing at the drive-thru.
  • Ability to stand for long periods.
  • Frequent walking and occasional lifting of supplies/products.
  • Exposure to cold and high heat temperatures.
Other:
  • Regular and predictable attendance is an essential function of this job.
  • Working with multiple employees, serving & preparing a variety of food and beverages for customers, and interacting directly with customers and other employees is an essential function of this job.

NOTE: By applying for this position, you acknowledge and understand the above job description. This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed.

Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

  • Commercial Refrigeration Service Technician

    2 weeks ago

    Buffalo, New York, United States PT Holdings LLC Full time

    Job Title: Commercial Refrigeration Service TechnicianWe are seeking a skilled Commercial Refrigeration Service Technician to join our team at PT Holdings LLC. As a Commercial Refrigeration Service Technician, you will be responsible for installing, troubleshooting, diagnosing, and repairing commercial refrigeration equipment.Key Responsibilities:Install,...

  • Collections Specialist

    4 weeks ago

    Buffalo, New York, United States PMS llc Full time

    Job OpportunityWe are seeking a highly motivated and results-driven individual to join our team as a Collections Specialist.As a Collections Specialist, you will be responsible for collecting outstanding debts from customers in a professional and respectful manner.Key responsibilities include:Communicating with customers to resolve outstanding...

  • PT Customer Service 2-8pm

    4 months ago

    Buffalo, United States Clark Holdings Inc. Tim Hortons Full time

    We are searching for friendly and energetic part time & full-time Front of House (FOH) Team Members to join our Tim Hortons team at 1810 Maple Rd in Williamsville, NY on afternoon (2pm-8pm) & (4pm-8-pm) shifts. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Job Title: PT Customer Service 2-10pmWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a key member of our evening shift team, you will be responsible for delivering exceptional guest experiences and ensuring that our customers receive the highest level of service.Key Responsibilities:Provide friendly...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Job Title: PT Customer Service 12-8pWe are seeking a highly motivated and customer-focused individual to join our team as a Part-Time Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Provide friendly and...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Job Title: PT Customer Service 8a-4pm #11109We are seeking a highly motivated and customer-focused individual to join our team as a part-time customer service representative. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of service in a fast-paced...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Job Title: PT Customer Service RepresentativeWe are seeking a friendly and energetic part-time Customer Service Representative to join our team at Tim Hortons in Williamsville, NY. As a Customer Service Representative, your top priority is providing exceptional guest experiences. You will have the opportunity to deliver outstanding customer service, process...

  • Collections Specialist

    7 days ago

    Buffalo, United States PMS llc Full time

    Job DescriptionJob Description     *Lonestar Business Services* Immediate COLLECTOR & OUTBOUND CALLER positions available Apply today if you are unhappy with your current employer or looking for a NEW CAREER.Now is the perfect time to join a company that values and rewards hard work and a positive attitude.We are looking for full time success-driven and...

  • Customer Service Representative

    4 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Job Title: PT Customer Service 2-8p #7485We are seeking a friendly and energetic part-time Customer Service Team Member to join our Tim Hortons team at 1060 Wehrle Dr in Williamsville, NY on the afternoon/evening shift (2pm-8pm) & (4pm-8pm) including weekends.Key Responsibilities:Deliver exceptional customer service through a friendly attitude, attentive...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Gordon Food Service Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Part Time Store Associate. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales and operational goals of our store.Key...

  • PT Customer Service Weekends

    2 weeks ago

    Buffalo, United States Clark Holdings Inc. Tim Hortons Full time

    We are searching for friendly and energetic full-time & part-time Customer Service Team Members to join our Tim Hortons team at 6125 Main St in Williamsville, NY on Weekend shifts (7am-2pm & 2pm-8pm). As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Continental Service Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Quality Service Associate. In this role, you will be responsible for managing and collecting delinquent accounts, providing solutions to consumers to enable them to resolve their obligations administratively or voluntarily, and maintaining accurate records.Key...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Continental Service Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for managing and collecting on delinquent accounts using a consultative approach. Your primary goal will be to help consumers resolve their financial obligations in a...

  • PT Customer Service 2-8p

    4 months ago

    Buffalo, United States Clark Holdings Inc. Tim Hortons Full time

    We are searching for 2 friendly and energetic part-time Customer Service Team Members to join our Tim Hortons team at 1060 Wehrle Dr in Williamsville, NY on the afternoon/evening shift (2pm-8pm) & (4pm-8pm) including weekends. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are...

  • PT Customer Service Weekend AMs

    3 months ago

    Buffalo, United States Clark Holdings Inc. Tim Hortons Full time

    We are searching for friendly and energetic full-time & part-time Customer Service Team Members to join our Tim Hortons team at 5140 Main St in Williamsville, NY on the Morning shifts (6am-2pm) every Weekend & select weekdays. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are...

  • PT Customer Service 2-10pm

    4 weeks ago

    Buffalo, United States Clark Holdings Inc. Tim Hortons Full time

    We are searching for friendly and energetic full-time & part-time Customer Service Team Members to join our Tim Hortons team at 5225 Sheridan Dr. in Williamsville, on evening shifts from (2pm-10pm) (4pm-7pm) & (630pm-10pm). As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are...

  • PT Customer Service 6am-12pm

    4 months ago

    Buffalo, United States Clark Holdings Inc. Tim Hortons Full time

    We are searching for friendly and energetic full-time & part time Customer Service Team Members to join our Tim Hortons team at 1060 Wehrle Dr in Williamsville, NY on mornings (6am-12pm) shift. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that...

  • PT Customer Service 12-8p

    3 weeks ago

    Buffalo, United States Clark Holdings Inc. Tim Hortons Full time

    We are searching for 2 friendly and energetic part-time Customer Service Team Members to join our Tim Hortons team at 1060 Wehrle Dr in Williamsville, NY on the afternoon/evening shift (12pm-8pm) (2pm-8pm) & (4pm-8pm) including weekends. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or...

  • PT Customer Service 2-8p

    2 months ago

    Buffalo, United States Clark Holdings Inc. Tim Hortons Full time

    We are searching for friendly and energetic part-time Customer Service Team Members to join our Tim Hortons team at 6125 Main St in Williamsville, NY on the afternoon/evening shift (2pm-8pm) including weekends. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality...

  • PT Customer Service 2-10pm

    1 month ago

    Buffalo, United States Clark Holdings Inc. Tim Hortons Full time

    We are searching for friendly and energetic full-time & part-time Customer Service Team Members to join our Tim Hortons team at 5225 Sheridan Dr. in Williamsville, on evening shifts from (2pm-10pm) (4pm-7pm) & (630pm-10pm). As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are...