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Part-Time Global Customer Care Rep

5 months ago

Orange City, United States Civco Rt Full time

** Part-Time Global Customer Care Rep**

**Job Category****:** Sales/Marketing **Requisition Number****:** PARTT10618 Showing 1 location **Job Details**

**Description**

**Key Duties and Responsibilities** include the following. (*Other duties may be assigned*.)

- Process Domestic called in, faxed in, and emailed orders

- Assist in sending out and recording demo equipment to field reps and customers

- Assist in regular follow up of demo equipment on loan to customers

- Assist Inside Sales team with assigned workload

- Receive, resolve, and document customer complaints/coordinate product returns

- Work with scheduling to communicate accurate ship dates to our customers

- Field calls regarding returns, repairs / replacement parts, and tracking packages

- Assist in the daily operation of the department

- Promptly and regularly provide any feedback gained from customers pertaining to product coverage, customer coverage, and competitive information

- Proactively engage in increasing product and industry knowledge on Radiation Oncology

- Performs other tasks as directed by Management.

**Job Specifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Required Education, Experience, and Certifications**

Minimum of a high school diploma or GED. Two+ years of customer service experience.

**Essential Knowledge, Skills and Abilities**

* Demonstrate excellent written and oral communication skills.

* Possess strong interpersonal and teamwork skills

* Attention to Detail Job requires being careful about detail and thorough in completing work tasks.

* The ability to communicate information and ideas in writing so others will understand.

* The ability to listen to and understand information and ideas presented through spoken words and sentences.

* The ability to see details at close range (within a few feet of the observer).

* The ability to speak clearly so others can understand you.

* Keeping up-to-date technically and applying new knowledge to your job.

* The ability to provide training and information about the safety and proper operation of equipment and systems.

* The ability to read and understands written instructions.

* Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

* Computer skills to include proficiency in Microsoft Office software.

* The ability to type 40 wpm and 10-key.

* In addition to competitive salaries and incentive plans, we offer great benefits and perks:

+ Medical, dental, and vision insurance through excellent providers. Free life insurance, and free short-term disability insurance (ability to purchase more life and long-term disability insurance at very low premiums). Tuition reimbursement. A 401(k) plan with matching. Generous paid time off and holiday plans. Employee stock purchase program, Employee Assistance Program, and more.

* The biggest perk we offer:

+ Every single day at CIVCO, you will know that what you did truly mattered in the lives of cancer patients around the world. You will know that one day, your own parent or sibling, or perhaps you, may be relying on CIVCOs products. In short, your job will carry greater purpose than getting a paycheck, and youll be part of a team of people who are also passionate about fulfilling a higher purpose in their work.

**Physical Demands necessary to perform this job**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Balance

Constant

Associate must maintain balance to prevent falling when walking, standing, and sitting.

Bend/Stoop

Rarely

Defined as bending body forward or laterally by bending spine at the waist, requiring use of the lower extremities and back muscles. With the adjustability of the tables and stools Associates should not have to bend/stoop

Climb Steps

Frequent

Associate must be able to negotiate standard stairs to reach the office area located on the second floor mezzanine. Stairs have uniform steps with rails on bilateral sides.

Handle/grasp/Fine Manipulation

Frequent

Handling/grasping is required to handle work materials and products up to 10 lbs. Fine Grasping pinching up to 5 lbs for grasping small items.

Kneel

Never

Associates may kneel when working on equipment.

Lift

Rarely- up to 40 pounds

Associate may lift an item up to 40 pounds.

Low Level Work

Rarely

Defined as a low level work position with ones back upright, knees and hips flexed and buttocks adjacent to heels.

Push/Pull

Rarely

Associates push/pull chairs/ materials with force up to 10 lbs.

Reach

Frequent

Associates have the ability to position themselves and their work materials to minimize any lifting away from body.

Sit

Constant

Associates will be seated at their work station.

Stand

Occasional

Associates may need to stand for up to 4 hours per day.

Twisting

Rarely

Associates have the ability to position themselves and their work materials to minimize any lifting.

Walk

Occasional

Associate is required to walk on level surfaces with the ability to walk around cubicles. Associate also walks up to 200 yards from parking lot to their work area.

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Requirements definitions**

**Never** Not performed or required.

**Seldom/Rare** One time per hour per 8 hour shift.

**Occasional** Up to 1/3 of day; 1 x every 30 minutes; 1 2.6 hours

**Frequent** 1/3 to 2/3 of day; 1 x every 2 minutes; 2.7-5.3 hours

**Constant** Greater than 2/3 of day; 1 x every 15 seconds; 5.3-8 hours.

**Skills**

**Education**

**Experience**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)