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Sr. Warehouse Support Specialist

3 months ago

Tonawanda, United States FedEx Logistics Full time

At FedEx Logistics, you'll find everything you'd expect of a people-first, global industry leader. FedEx offer a chance at a long rewarding career within one of the World's Top Companies. From benefits to special training to advancement opportunities, our offering is deep and wide to match our commitment to your career aspirations. Employee compensation and rewards are structured to acknowledge individual effort, stimulate new ideas, encourage outstanding performance, and promote teamwork. FedEx Offers an attractive and comprehensive package of pay benefits and quality of Work/Life programs.

Salary Increases - Salary increase based on individual performance.

Tuition Assistance - Subsidy for continuous learning and education

Paid Time Off - Vacation, holiday, sick leave

Health Care Program - Medical coverage and dental coverage

Additional Benefits - Life, Disability (short/long term)

401(k) Program - Financial security in retirement

Reduced Shipping Rate - Exclusive discounts for personal shipping

LifeCare and LifeMart Benefits - Discount programs (e.g., car, restaurants, movies, daycare, pet care and more)

  • The position will actively provide international forwarding and supply chain office support to meet warehouse operational needs. Provide world class customer service and solutions in order to ensure complete customers' satisfaction.
  • Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers.
  • Support all inbound and outbound office functions to include distribution, cross-dock, CFS, and FTZ.
  • Assist with the implementation of new clients on current warehouse management system and set up initial processes for customer service activities and client invoicing.
  • Manage the accuracy and integrity of CFS, FTZ and other business documents throughout the document's life cycle, which includes filing, retrieving and archiving.
  • Ensure invoice are accuracy and timely in accordance with the customer's most recent rate agreement.
  • Assist in auditing cost sheets to ensure AS400 entries are accurate and that all back up supporting documents for invoicing are filled correctly.
  • Ability to coordinate and carry out warehouse and gateway activities efficiently.
  • Help support and resolve transportation and invoicing issues with customers.
  • Communicate effectively with clients to ensure necessary information, reports, and status updates are provided.
  • Resolve customer issues within the warehouse SOP, customer rate agreement and company policy guidelines.
  • Provide cross-support and coverage when required.
  • Involved directly in billing activities.
  • Responsible for review and submission for approval of vendor payables. Performs other duties as assigned.
  • HS Diploma/GED required.
  • Three (3) years of relevant operational warehouse experience
  • Three (3) years or more of international freight forwarding and warehouse operations experience preferred.
  • Strong customer service, organizational & communication (written/oral) skills.
  • Strong knowledge of MS Office skills (Microsoft Outlook, Word, PowerPoint), specifically with Excel.
  • HS Diploma/GED required.
  • Three (3) years of relevant operational warehouse experience
  • Three (3) years or more of international freight forwarding and warehouse operations experience preferred.
  • Strong customer service, organizational & communication (written/oral) skills.
  • Strong knowledge of MS Office skills (Microsoft Outlook, Word, PowerPoint), specifically with Excel.
Pay: This position pays between $15.00 - $26.55 which is based upon experience, location market and company guidelines.

Additional Details: This role will be onsite **Preferred candidates live in Tonawanda, NY 14150 or nearby regions are preferred.
  • No waiting period for Benefits Eligibility
  • Weekly Pay
  • Shift: 1st Shift Monday - Friday 8:00am - 4:30pm or 8:30pm - 5:00pm Monday - Friday (Eastern Standard Time)


FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you

FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.