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Service Booker
4 months ago
Position Overview
The Service Booker ensures repairs are completed, closes repair orders, receive and handles all monies, and carries out additional assignments as set forth by the Warranty Manager/Service Manager.
Responsibilities
* Perform work at a level that supports Service Customer Satisfaction Index rating at or above that of the manufacturer, region, or dealership average.
* Review repair orders written for proper completion, accuracy, and legibility according to the applicable policies and procedures manual.
* Return improperly completed repairs to the person originating the document for correction and/or completion as necessary.
* Determine and enter the applicable labor operation codes, failure codes, parts stamps, and/or other administrative data required and enter them onto the repair orders.
* Interpret and translate Technicians comments into damage codes/operation codes.
* Flag the appropriate Technicians for the hours earned on the operations they performed according to the manufacturer's policies and procedures.
* Issue receipts, refunds, credits, or change due to customers.
* Work alongside the Warranty Administrator to check repair orders against the vehicles service history to avoid making duplicate claims and Technician receiving double payment.
* Assist Service Advisors with closing of open warranty repair orders.
* Assist management with special projects, audits, reports, etc., as requested.
* Maintain the counter display clean and orderly.
* Compute and record totals of transactions.
Qualifications
* High school diploma or general education degree (GED), or minimum two years of related experience and/or training, or equivalent combination of education and experience.
* Excellent communication skills both oral and written.
* Proper email and telephone etiquette.
* Intermediate level of competency using Microsoft Office Suite.
* Preferred - bilingual in English and Spanish.
