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Customer Service Representative

2 months ago

Miami, United States Warren Henry Automotive Group Full time

**Job Summary:**

The Service Booker is a key member of the Warren Henry Automotive Group team, responsible for ensuring seamless repair order management and exceptional customer satisfaction.

**Key Responsibilities:**

  • **Repair Order Management:**
    • Review and verify repair orders for accuracy and completeness.
    • Return improperly completed repairs to the technician for correction and/or completion as necessary.
    • Enter labor operation codes, failure codes, parts stamps, and other administrative data onto repair orders.
  • **Customer Service:**
    • Issue receipts, refunds, credits, or change due to customers.
    • Work alongside the Warranty Administrator to check repair orders against vehicle service history to avoid duplicate claims and technician overpayment.
  • **Administrative Support:**
    • Assist Service Advisors with closing open warranty repair orders.
    • Assist management with special projects, audits, reports, and other tasks as requested.
  • **Counter Operations:**
    • Maintain the counter display clean and orderly.
    • Compute and record totals of transactions.

**Requirements:**

  • High school diploma or general education degree (GED), or minimum two years of related experience and/or training, or equivalent combination of education and experience.
  • Excellent communication skills, both oral and written.
  • Proper email and telephone etiquette.
  • Intermediate level of competency using Microsoft Office Suite.
  • Preferred bilingual in English and Spanish.