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Customer Support Representative

2 months ago

Lehi, United States JobNimbus Full time

**Customer Support Representative**

* Lehi, UT

* Full Time

* Customer Support

* Entry Level

Job descriptions are lame so you can just watch the video above. If you really love to read, hear a lame joke or two, check out the job details below.

**What's the Mission**

Provide world-class technical support and training in a timely manner to our users and internal departments.

**What You'll be Doing**

Resolve 70 Tickets a Week - Our CSR's average 70 tickets a week that come through phone call, chat, and email. You'll work multiple tickets at the same time, and provide some out of this world service. You'll need to be patient as you help customers, need to manage your time, love working on computers, have high emotional intelligence, and be able to look for the good in any situation.

95% CSAT Score - We want to WOW our customers and we take the time to ask them how you did regarding 1) professionalism 2) product knowledge 3) ownership. We are looking for people have over 95% satisfaction scores, and that person kind of connection where a customer sends you their secret family recipe. (Spoiler: they use pineapple in that sauce)

**Superpowers**

Deliver Customer Value**.** Our customers should be saying, "Aw dip. That person I just talked to is off the charts good. I want to hire them or tell their manager that they deserves a raise"

Proactive Learning**.** Our software is ever changing, and you'll need stay on top of the latest and greatest adjustments. It's kind of like being obsessed with Oprah's book club and that feeling that you *have* to read the next one as soon as it comes out.

**Mentor** (Hit us up to get more information)

(aka Kimbo) - Recruiter Extraordinaire, Longboard enthusiast, and cheater of board games.

**EEO Information**

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email jobs@jobnimbus.com.

+ a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or

+ a person who was discharged or released from active duty because of a service-connected disability.