Patient Care Coordinator/ Customer Support

2 months ago


Waukegan, United States Sun Technologies Full time

Job Title : Patient Care Coordinator/ Customer Support Required Skills : Patient Care, call center, customer care, healthcare/ medical insurance, pharmacy benefits, medical benefits, Medicare. Location : Waukegan,Illinois **Job Description**

High School Diploma or GED required. Associate or College Degree Preferred

Previous experience in a call center environment, healthcare office, corporate setting, or healthcare insurance provider or pharmacy is highly desirable

Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization and appeal filings

Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid and alternate funding resources

Demonstrated organization and problem solving skills to handle patient conversations identify issues and address needs

Must have comfort level with utilizing multiple applications while capturing case information

Proficient with Microsoft Office Program Suite and Lotus Notes Suite including Excel, Word, Outlook and SharePoint

Ability to maintain professional communication skills and an understanding of how to maintain a courteous attitude toward customers and fellow employees

Requires critical thinking skills, analytical skills and the ability to work with minimal supervision. Requires strong communication (verbal and written, clear and concise), customer service and interpersonal skills

Must be able to take appropriate action in a stressful environment

Experience : 2+ years



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