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Medical Care Customer Representative
2 months ago
Job Title: Patient Care Coordinator/ Customer Support
Required Skills: Patient Care, call center experience, customer service, healthcare/medical insurance knowledge, pharmacy benefits, medical benefits, Medicare.
Job Overview:
We are seeking a dedicated Patient Care Coordinator/ Customer Support professional to join our team at Sun Technologies. A High School Diploma or GED is required, with an Associate or College Degree preferred.
Qualifications:
- Previous experience in a call center, healthcare office, corporate environment, or with healthcare insurance providers or pharmacies is highly desirable.
- Understanding of commercial and major medical insurance programs, billing requirements, and healthcare benefit investigation processes.
- Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid, and alternative funding resources.
Skills:
- Demonstrated organizational and problem-solving skills to effectively manage patient interactions, identify issues, and address needs.
- Comfortable utilizing multiple applications while accurately capturing case information.
- Proficient in Microsoft Office Suite and Lotus Notes Suite, including Excel, Word, Outlook, and SharePoint.
Communication:
Ability to maintain professional communication skills and demonstrate a courteous attitude towards customers and colleagues. Requires critical thinking, analytical skills, and the capacity to work independently with minimal supervision.
Experience: Minimum of 2 years in a relevant field.
