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Clinic Office Assistant

3 months ago

West End, United States FirstHealth of the Carolinas Full time

Overview:

(MOA) Medical Office Assistant. Administrative front office duties that include Check In and Check Out.

Responsibilities:

a. Answers phones, routes calls and or takes accurate message. Demonstrates a sense of urgency relating to patients level of distress. Triages basic patient care needs generating a telephone encounter depending upon the situation.

b. Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ).

c. Identifies barriers to communications.

d. Verifies insurance eligibility, scans insurance card, and photo ID.

e. Checks patients in and or out for visit in appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes

f. Accurately and accordingly to policy, posts payments

g. Reconciles all financial data correctly and in compliance with clinic policy, both end of day and end of month

h. Forward requests for Medical Records to Health Information Management Systems.

i. Works with patient and clinic manager to effectively manage patient accounts and performs certain financial assistance tasks as delegated and monitored by the clinic manager.

j. Recognizes how fraud and abuse interplay into daily role.

k. Any other duty as assigned but within the scope of practice for a MOA by the clinic manager and or provider.

l. Will contact facilities as necessary to ensure the appropriate paperwork is index in the patients EMR medical record prior to being seen by the provider in preparation for patient appointments Examples: surgical reports, pathology reports, home health summary of care, etc.

m. Responds to the follow-up action plans sent by providers goaled at achieving maximum level of care continuity in preparation for designated patient appointments.

Examples: Remind patient to bring blood pressure log to appointment.

n. MOA will also monitor the Quality Panel Metrics Health Maintenance Tab to facilitate proactive management of patient care and close care gaps.

Qualifications:

High school graduate. One-year Technical College or certification preferred.

Three years' experience in physician office with medical billing experience may be accepted in

lieu of formal training.