Current jobs related to Director of Guest Services, Member Relations, - Phoenix - Association of Zoos & Aquariums

  • Café Operations Leader

    1 week ago

    Phoenix, Arizona, United States Guest Services Full time

    Senior Coffee Specialist Join our team at Guest Services, where we pride ourselves on delivering exceptional experiences in a vibrant café environment. As a Senior Coffee Specialist, you will play a crucial role in maintaining our high standards of service and product quality. Benefits of Joining Us: Complimentary meals during your shift Competitive...

  • Guest Relations Coordinator

    1 week ago

    Phoenix, Arizona, United States FLINT by Baltaire Full time

    Job OverviewOur PurposeTo foster connections within our community by delivering exceptional service in a welcoming atmosphere while offering food that is genuine, consistent, and fresh.What Sets Us ApartAs a member of our team, you will be part of a group of dedicated hospitality professionals who prioritize quality, consistency, and integrity in all our...

  • Event Service Supervisor

    4 days ago

    Phoenix, Arizona, United States Guest Services Full time

    EXCEPTIONAL TEAM | EXCELLENT BENEFITS | BECOME A PART OF OUR COMMUNITY Event Service SupervisorWe are excited to announce the reopening of our renowned dining establishment, situated within a premier cultural institution. This venue is a top destination for visitors, offering a vibrant atmosphere and a well-equipped kitchen. Benefits of being part of our...

  • Banquet Captain

    1 day ago

    Phoenix, Arizona, United States Guest Services Full time

    **GREAT PEOPLE | GREAT BENEFITS****Banquet Captain**We are seeking a highly skilled Banquet Captain to join our team at the Musical Instrument Museum. As a Banquet Captain, you will be responsible for ensuring the smooth execution of events and banquets, providing exceptional customer service, and maintaining a high level of professionalism.**Perks of...

  • Senior Coffee Specialist

    4 days ago

    Phoenix, Arizona, United States Guest Services Full time

    Senior Coffee Specialist Join our team at Guest Services, where we pride ourselves on delivering exceptional customer experiences in a vibrant café setting. As a Senior Coffee Specialist, you will play a crucial role in maintaining our high standards of service and product quality. Key Benefits of Joining Us: Complimentary meals during your shifts...

  • Head Barista

    4 days ago

    Phoenix, Arizona, United States Guest Services Full time

    Position OverviewWe are seeking a dedicated and skilled Senior Coffee Specialist to join our team at Guest Services. This role is pivotal in delivering exceptional customer experiences at our café, renowned for its vibrant atmosphere and quality offerings.Key ResponsibilitiesEnsure a consistently high level of guest satisfaction through outstanding service...

  • Guest Relations Coordinator

    1 week ago

    Phoenix, Arizona, United States FLINT by Baltaire Full time

    Job OverviewOur VisionTo foster connections within our community by delivering exceptional service in a welcoming atmosphere while offering food that is genuine, consistent, and fresh.What Sets Us ApartJoining our team means becoming part of a group of dedicated hospitality professionals who prioritize quality, consistency, and integrity in every aspect of...

  • Guest Relations Coordinator

    1 week ago

    Phoenix, Arizona, United States WanderJaunt Full time

    Customer Care Associateat WanderJauntAbout UsWanderJaunt is redefining the hospitality landscape by merging the dependability and service of traditional hotels with the short-term rental sector. Our mission is to ensure that every guest feels at home, providing seamless experiences and comprehensive property management solutions for our partners.Position...

  • Barista - Musical Instrument Museum

    3 weeks ago

    Phoenix, United States Guest Services Full time

    Compensation Amount: 16.00 USD Hourly Job Summary: The Barista brews coffee, tea, and other specialty drinks while providing excellent customer care. This role is part of Tip Share. Job Description: ESSENTIAL FUNCTIONS Greet guests in a polite, positive manner; and take beverage orders. Identify items and corresponding cost of items and tabulate bills using...

  • Barista $16.00/HR plus tips

    2 months ago

    Phoenix, United States Guest Services Full time

    **GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM!** **Barista** Join us for the Grand Re-Opening of the Award Winning Caf Allegro, located within the Musical Instrument Museum; Phoenixs #1 tourist destination! We offer an amazing work environment with a modern kitchen, up to date equipment, and a beautiful, established venue! Perks of working with...

  • Coffee Specialist

    4 days ago

    Phoenix, Arizona, United States Guest Services Full time

    Compensation: 16.00 USD Hourly Position Overview: The Beverage Artisan is responsible for crafting coffee, tea, and various specialty beverages while ensuring exceptional customer service. This position participates in a Tip Share program. Key Responsibilities: Welcome guests warmly and take their beverage orders, accurately identifying items and their costs...

  • Team Member, Guest Services

    4 months ago

    Phoenix, United States Superf Full time

    **Team Member, Guest Services - Phoenix** * Phoenix, AZ * Temporary * Superfly X * Entry Level Superfly Media Experiences, LLC is opening The FRIENDS Experience , The One in Phoenix, an experiential exhibit based on the famous sitcom FRIENDS . Superfly is looking for Team Members who are passionate, exhibit the core values of excellence, have a...

  • Guest Service Agent

    3 months ago

    Phoenix, United States Drury Hotels Full time

    Guest Service Agent page is loaded **Guest Service Agent** **Guest Service Agent** locationsPhoenix, AZ time typeFull time posted onPosted Today job requisition idR11746 Position starts at $16.00 per hour.Property Location: 2335 W. Pinnacle Peak Road - Phoenix, Arizona 85027**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning. Finding a place...

  • Server-$15.00/hour plus tips

    3 months ago

    Phoenix, United States Guest Services Full time

    **GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM!** **Servers Needed** The Musical Instrument Museum in Phoenix, managed by Guest Services, is now hiring Full time Servers - services at the museum including a coffee shop, grab and go food, made to order food, and catered events. We are seeking highly service oriented individuals who are friendly,...

  • Guest Services Coordinator

    4 days ago

    Phoenix, Arizona, United States HYATT Hotels Full time

    Position Overview:As a vital member of our team, the Front Office Desk Agent plays a crucial role in ensuring a seamless guest experience at HYATT Hotels.Key Responsibilities:- Manage the guest registration process efficiently and courteously.- Communicate hotel services and promotions effectively to enhance guest satisfaction.- Serve as the first point of...

  • Guest Services Supervisor

    1 week ago

    Phoenix, Arizona, United States Mountain Shadows Full time

    Position Overview:The Guest Services Supervisor plays a crucial role in enhancing the arrival and departure experiences of hotel guests. The primary objective of this position is to deliver a consistent, accurate, and warm level of service to all guests while executing all necessary tasks as outlined in the job description and front desk checklist. This...

  • Guest Service Agent

    3 months ago

    Phoenix, United States Drury Hotels Company, LLC Full time

    Property Location: 3333 E. University Drive - Phoenix, Arizona 85034 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our...

  • Coffee Specialist

    1 week ago

    Phoenix, Arizona, United States Guest Services Full time

    Compensation: 16.00 USD Hourly Position Overview: The Beverage Artisan is responsible for crafting coffee, tea, and specialty beverages while ensuring exceptional customer service. This position participates in a tip-sharing program. Key Responsibilities: Welcome guests warmly and take their beverage orders. Accurately identify items and their costs,...

  • Coffee Specialist

    4 days ago

    Phoenix, Arizona, United States Guest Services Full time

    Compensation: 16.00 USD Hourly Position Overview: The Beverage Artisan is responsible for crafting coffee, tea, and various specialty beverages while ensuring exceptional customer service. This position participates in a Tip Share program. Key Responsibilities: Welcome guests warmly and take their beverage orders. Accurately identify items and their costs,...

  • Guest Services Representative

    4 days ago

    Phoenix, Arizona, United States Highgate Hotels Full time

    Position OverviewThe Front Desk Agent plays a crucial role in delivering exceptional service to guests during their stay. This position involves welcoming guests during check-in, assisting them throughout their visit, and ensuring a smooth checkout process while optimizing room revenue and occupancy rates.Key ResponsibilitiesRespond to guest inquiries...

Director of Guest Services, Member Relations,

2 months ago

Phoenix, United States Association of Zoos & Aquariums Full time

Director of Guest Services, Member Relations, & Retail

Supervisor : Senior VP of Institutional Advancement Supervises : Manager of Guest and Member Services, Manager of Guest and Member Relations, Third-Party Retailers, and Experience Partners. FLSA Status:

Full Time, Regular, Exempt Starting Salary:

$107,618/year, commensurate with experience General Statement: The Guest Services, Membership Relations & Retail Director is an Executive Team-level position responsible for strategic planning, implementation and management of guest services, guest experiences and membership programs designed to establish industry-leading guest service while growing revenue driven by Zoo memberships and general guests. This position also serves as the main liaison with third-party partners for retail and revenue-generating initiatives maximizing revenue opportunities in all of these areas and works to integrate their efforts whenever possible to create new opportunities. This position will also focus on new guest experiences and products which can serve as revenue-generating initiatives. This position will provide effective and proactive leadership of these departments, staff and partnerships, coordinating their efforts with the Zoo’s marketing, communications, events, programs and development initiatives to maximize all opportunities to grow Zoo audience and revenue. Provide quality guest service to both internal and external guests by maintaining a WILD (friendly, helpful, positive and professional) working attitude and appearance. Representation of member, guest service and guest experience efforts and needs to the Zoo’s Executive Team, as well as providing information and discussing policies at the Arizona Center for Nature Conservation Board level, when necessary. Strategic analysis of initiatives to acquire new members, renew and upgrade current members, and capture past members to meet quantifiable goals. Strategic analysis and oversight of creative direction of all member acquisition mailings and digital marketing efforts, including development of collateral and list maintenance and rentals – all designed to increase the effectiveness and efficiency of new member acquisition efforts. Strategic analysis of all membership and retention efforts leading to the implementation of new and/or improved retention initiatives to increase overall retention rates and grow total membership household numbers. Strategic analysis and overall direction of guest service efforts that maximize guest satisfaction and overall experience, ensuring repeat visitation from both members and non-members. Responsible for overall direction and final approval and management of fiscal year budgets for the Membership, Guest Services, Guest Experiences and Third-party partnerships/departments and performance of monthly analysis as necessary. Work directly with Technology Department to coordinate technical requirements and integration of all reporting departments with regards to Galaxy Gateway, Raiser’s Edge and/or any other software/hardware systems. Provide strategic analysis and direction for optimal integration and operation of admissions ticketing, including online purchasing, print-from-home ticketing, and special event ticketing processes and procedures. Strategic analysis and direction with the Marketing Department for discount and/or other promotions designed to increase daily or special event attendance, ensuring full integration and resource management to deliver necessary ticketing, member communications and Call Center involvement. Develop strategies to increase net revenues for all revenue-generating initiatives, defined as Carousel, Safari Cruiser, Camel Rides, Stingray Bay, Giraffe Encounter, and any other future initiatives created. Identify and pursue other possible revenue-generating opportunities related to on-site experiences. Work closely with Donor Relations, Marketing, Learning and Engagement, Events and Living Collections and other departments to generate increased revenue opportunities. Act as liaison with third-party retailers and any other future partners, providing input regarding product offerings, assisting them to maximize their revenue opportunities and integration into the Zoo’s guest service policies. Collaborate in the development of annual budgets for marketing and promotion, including collateral necessary to support efforts of all functional areas. Assess the relative effectiveness of communications within all areas and assist in the development of collateral materials to support objectives. Evaluate monthly guest survey results and spearhead actions to address concerns. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs, or technological developments). Qualifications Marketing or Communications degree preferred. 3-5 years of supervisory experience required, preferably in a fast-paced retail or guest service environment. Excellent computer skills required, including Microsoft Excel and PowerPoint. Experience with Galaxy Gateway and Raiser’s Edge preferred. Excellent written and verbal communications skills. Strong time management skills and ability to prioritize work essential. Ability to work well both independently and within a team environment, and to establish and maintain excellent rapport with various individuals and groups including Zoo staff, members, donors and the general public. Able to work occasional evenings and weekends. Possession of valid driver’s license. Ability to pass pre-employment background check, drug test and DMV check.

#J-18808-Ljbffr