Mitigation Manager

3 weeks ago

Spring, United States PrideStaff Full time
Water Mitigation Manager
Pay Rate:DOE
Schedule:Monday - Friday.8am - 5pm, Some Overtime
Location:Spring, TX 77386

GENERAL JOB DESCRIPTION
The Mitigation Manager is responsible for overseeing all aspects of the water damage
mitigation division for the company. This role requires ensuring that projects
are completed efficiently, on time, and to the highest standards of quality. The
Mitigation Manager will lead a team of technicians and work closely with other departments to
ensure seamless operations.

MAJOR DUTIES AND RESPONSIBILITES
1. Advanced Project Oversight: Develop and implement a sophisticated project
management framework. Utilize cutting-edge project management software to
ensure meticulous planning, scheduling, and execution of water mitigation
projects. This includes rigorous oversight of project milestones, budget
adherence, and quality control, ensuring all projects align with the company's
strategic objectives.
2. Enhanced Team Leadership: Create an in-depth development program for the
mitigation technician team, focusing on advanced technical skills, customer
service excellence, and innovative problem-solving techniques. Foster a
culture of leadership among team members, encouraging them to take initiative
and contribute ideas for improved processes.
3. Comprehensive Client Communication: Build a client communication system
that offers regular updates, educational materials about the mitigation process,
and a platform for feedback. Establish protocols for handling client concerns
empathetically and efficiently, enhancing the overall client experience.
4. Strategic Resource Allocation: Integrate a strategic approach to resource
allocation, leveraging data analysis to predict resource requirements based on
project complexity and scale. Develop partnerships with suppliers for timely
procurement of high-quality equipment and materials.
5. Advanced Safety Compliance: Implement an advanced safety management
system, incorporating regular training in new safety technologies and practices.
Conduct thorough risk assessments for each project to preemptively address
potential hazards.
6. Intensive Collaboration: Foster a collaborative environment with the Estimator
and Project Manager, focusing on integrated project delivery models. Utilize
collaborative software and regular inter-departmental meetings to ensure a
seamless transition and alignment between project phases.
7. Detailed Estimate, Documentation and Reporting: Adopt a comprehensive
documentation strategy that includes digital logs, photo and video records, and
client testimonials. Use these insights for detailed reporting and analysis,
contributing to a knowledge base for the company.
8. Data-Driven Continuous Improvement: Establish a system for collecting and
analyzing project data to drive continuous improvement. This should involve
regular review meetings, client feedback analysis, and industry benchmarking
to identify and implement best practices.
9. Proactive Equipment Maintenance and Innovation: Develop a proactive
equipment maintenance and innovation program. This includes scheduled
maintenance, regular training on equipment operation, and investing in new
technology to enhance efficiency and effectiveness in mitigation processes.
  • Initial Assessment and Emergency Response: Oversee emergency contact processes, ensuring rapid response and accurate initial assessment of water damage. Implement swift action plans for initial mitigation steps.
  • Inspection and Damage Assessment: Direct thorough site inspections to evaluate water damage extent. Ensure accurate documentation and development of comprehensive restoration plans.
  • Water Removal and Extraction: Supervise the use of advanced equipment for water removal and extraction, mitigating further damage and preventing mold growth.
  • Drying and Dehumidification Processes: Oversee drying and dehumidification operations, ensuring removal of residual moisture and safeguarding structural integrity.
  • Content Manipulation and Pack-Out Services: Manage the handling, packing, and transportation of affected items to restoration facilities, ensuring their safe and efficient restoration or replacement.
  • Cleaning and Sanitizing: Lead cleaning and sanitizing efforts, guaranteeing the elimination of contaminants and prevention of mold and bacteria growth.
  • Restoration and Reconstruction Oversight: Coordinate the restoration phase, which includes structural repairs, replacements, repainting, refinishing, and reinstallation of fixtures and appliances. Ensure adherence to quality standards and client expectations.
  • Mold Prevention Strategies: Implement mold-resistant measures during restoration to prevent future issues.
  • Communication and Documentation: Maintain clear and consistent communication with clients, updating them on progress and providing necessary documentation for insurance claims.
  • Post-restoration Inspection: Conduct comprehensive inspections post-restoration to confirm the thoroughness and quality of the work.
  • Team Leadership and Training: Provide leadership and training to the mitigation team, ensuring adherence to industry best practices and safety protocols.
  • Continuous Improvement: Continuously evaluate and improve mitigation processes and procedures, incorporating new technologies and methods where applicable.
  • Client and Stakeholder Relations: Build and maintain strong relationships with clients, insurance companies, and other stakeholders, ensuring smooth operation and customer satisfaction.
  • Regulatory Compliance and Safety Management: Ensure all operations comply with relevant regulations and safety standards.
  • Budget and Resource Management: Manage budgets and resources effectively, ensuring cost-effective operations without compromising on service quality.
REQUIREMENTS:
  • Bachelor's degree in Construction Management, Environmental Sciences, or a related
field.
  • Minimum of 3-5 years of experience in water damage mitigation or a related industry.
  • Proven leadership experience, preferably in a managerial role.
  • Strong knowledge of water mitigation techniques, tools, and best practices.
  • Excellent communication and interpersonal skills.
  • Ability to handle high-pressure situations and make decisions in the best interest of the company and client.
  • Proficiency in project management software and tools.
  • Certifications in water damage restoration and related fields would be an advantage.

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