Order to Cash Program Manager
3 weeks ago
This role is part of the OTC Order To Cash COE and will be part of broader Lead To Cash program.
**Order to Cash COE Program Manager and Change Agent**
**Responsibilities**:
- Develop and maintain project plans including change management activities.
- Develop detailed change management, communication, and transition plans
- Manage stakeholder engagement, and provide a project status on a regular basis to sponsors and stakeholders (including executive level management)
- Identify and manage anticipated resistance and foster relationships with key stakeholders to ensure seamless transition of process and systems, as well as solution adoption.
- Identify and manage project dependencies, and drive strategies to mitigate project risks.
- Document training requirements and support training design and delivery
- Conduct change impact and risk assessment and execute risk mitigation strategies
- Support and lead conversations on definition of roles and responsibilities for newly defined processes
- Define and measure success metrics and monitor change progress
**Knowledge and skills**
- Strong leadership in managing complex, cross-functional, global initiatives.
- Ability to work with mínimal supervision while being a constructive contributor to a team.
- Exceptional communication, negotiation, relationship building, and collaboration skills.
- Effective time management skills and critical thinking.
- Ability/willingness to operate in a fast-paced, demanding environment.
- Demonstrated leadership and influencing skills at all organizational levels
- Demonstrated skills in conflict management and facilitation
- Proficiency in MS Office suite of tools with emphasis on Excel and PowerPoint is required.
- Strong analytical skills
**Education and Experience**
- Bachelor’s degree in a relevant area
- Experience with Order To Cash and overall supply chain business processes and systems
- Experience working with SDLC / Agile development.
- PMP certification and/or Lean Sigma preferred
- Change management experience desired
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