Onboard Retail Sales
2 months ago
Division/Department: Retail and Museum
Job Title: Onboard Retail Sales
Reports To: Retail and Museum Manager
Type of position: Non-Exempt/Hourly
Employee Classification: Seasonal
Location: Bryson City, North Carolina
Compensation: $13 - $15 plus Commissions
Job Summary: The Onboard Retail Sales interacts with all passengers by providing railroading knowledge, stories, regional history., and providing suggestive sales for Retail merchandise.
Essential Duties and Responsibilities:
- Responsible for entertaining, interacting, and providing suggestive sales with all passengers.
- Time management is necessary onboard the train to ensure that entertainment and sales are provided to all passengers.
- Assist in passenger boarding and de-boarding at assigned boarding station(s).
- Responsible for meeting sales goals.
- Answer passenger questions and provide customer service as needed.
- Complete required paperwork and recordkeeping in a timely manner.
- Always maintain a professional appearance in GSMR issued uniform.
- Responsible for providing regional history, stories, and railroading knowledge.
- Be available for photo opportunities and passenger questions prior to train departure.
- Willing to continue education in the history of GSMR, locomotive power, regional railroading, and Appalachian history.
- Comply with GSMR policies, procedures, and safety program including safety rules, operating rules, and participation in ongoing safety training/regular daily safety meetings.
- Other duties assigned.
- Work on and off the train directly with the public in varied terrain in all weather during both daylight and dark hours.
- Must be able to walk and function on a moving train.
- Must be able to stand and walk up to 10 hours per day on and off a moving train.
- Must be able to work a flexible schedule, including holidays, weekends, and nights dictated by train schedule.
Education, Skill, and Work Experience Requirements:
- Must be able to interact effectively with coworkers and customers, possessing good interpersonal skills.
- Familiar with history of Appalachia, GSMR, and regional railroading history, preferred.
- Preferred experience with customer service, guest service, and/or retail sales.
- Must have good equilibrium, not affected by motion and able to travel by train.
- Must be comfortable with public speaking and interacting with large groups of people without amplification.
- Ability to push or pull a small cart or carry a stocked bag of merchandise throughout the moving train.
- Ability to use technology including but not limited to Microsoft forms, scanning QR codes, POS system.
Salary Description
$13-15 hourly
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