Onboard Retail Sales

2 months ago


Bryson City, United States Great Smoky Mountain Railroad Full time

Division/Department: Retail and Museum

Job Title: Onboard Retail Sales

Reports To: Retail and Museum Manager

Type of position: Non-Exempt/Hourly

Employee Classification: Seasonal

Location: Bryson City, North Carolina

Compensation: $13 - $15 plus Commissions

Job Summary: The Onboard Retail Sales interacts with all passengers by providing railroading knowledge, stories, regional history., and providing suggestive sales for Retail merchandise.

Essential Duties and Responsibilities:

  • Responsible for entertaining, interacting, and providing suggestive sales with all passengers.
  • Time management is necessary onboard the train to ensure that entertainment and sales are provided to all passengers.
  • Assist in passenger boarding and de-boarding at assigned boarding station(s).
  • Responsible for meeting sales goals.
  • Answer passenger questions and provide customer service as needed.
  • Complete required paperwork and recordkeeping in a timely manner.
  • Always maintain a professional appearance in GSMR issued uniform.
  • Responsible for providing regional history, stories, and railroading knowledge.
  • Be available for photo opportunities and passenger questions prior to train departure.
  • Willing to continue education in the history of GSMR, locomotive power, regional railroading, and Appalachian history.
  • Comply with GSMR policies, procedures, and safety program including safety rules, operating rules, and participation in ongoing safety training/regular daily safety meetings.
  • Other duties assigned.
Work Environment:
  • Work on and off the train directly with the public in varied terrain in all weather during both daylight and dark hours.
  • Must be able to walk and function on a moving train.
  • Must be able to stand and walk up to 10 hours per day on and off a moving train.
  • Must be able to work a flexible schedule, including holidays, weekends, and nights dictated by train schedule.
Requirements

Education, Skill, and Work Experience Requirements:
  • Must be able to interact effectively with coworkers and customers, possessing good interpersonal skills.
  • Familiar with history of Appalachia, GSMR, and regional railroading history, preferred.
  • Preferred experience with customer service, guest service, and/or retail sales.
  • Must have good equilibrium, not affected by motion and able to travel by train.
  • Must be comfortable with public speaking and interacting with large groups of people without amplification.
  • Ability to push or pull a small cart or carry a stocked bag of merchandise throughout the moving train.
  • Ability to use technology including but not limited to Microsoft forms, scanning QR codes, POS system.


Salary Description

$13-15 hourly

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