Spanish Bilingual Customer Service Agent

2 months ago

Kennedy Space Center, United States Aliance one Full time
Now is a great time to join AllianceOne As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

As a Spanish Bilingual Customer Service Agent, you will be answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.

At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.

PAY: $18.50/hour

LOCATION: Orlando, FL 32807

HOURS: Monday- Friday 10:45 AM- 7:15 PM + Saturday 8:00 AM- 4:30 PM

*In addition to Sunday, you will also have one of the following weekdays off: Tuesday, Wednesday or Thursday (this will be assigned based upon staffing needs)

TRAINING SCHEDULE (1st 2 weeks): Monday- Friday 10:45 am- 7:15 pm

BENEFITS:

Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, EAP, 401k after 90 days and much more

You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.

RESPONSIBILITIES:
  • Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
  • Responding to customers in a polite and courteous manner
  • Projecting patience, empathy, caring and sincerity in voice tone and words
  • Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
  • Express thoughts and information clearly and succinctly
  • Inspiring confidence and positively influence the behavior, actions, and thoughts of others
  • Communicating unpleasant or negative information in a tactful manner
  • Consistently meet established productivity, schedule adherence, and quality standards
  • Be flexible, adjust quickly, and react positively to change
  • Special projects as required
QUALIFICATIONS:
  • Spanish Bilingual Required
  • Prior customer service experience (high volume call center experience is a plus)
  • Professional verbal and written communication skills
  • Outstanding attendance & work ethic
  • Strong ability to navigate multiple systems while speaking with customers
  • Must be self-motivated, problem solver and use critical thinking
  • Good typing/keyboarding skills (a test will be given)
  • Ability and openness to work professionally with a diverse customer base
  • Works well in team setting
  • A criminal background check and drug test are required
  • Vehicle tag check will be done, and any outstanding toll violations must be paid before your employment with us begins.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.

Questions?
  • Please review our privacy notice available at the following www.allianceoneinc.com/careers
  • For additional information on AllianceOne visit our website at www.allianceoneinc.com

  • Customer Service Representative

    3 days ago

    Kennedy Space Center, United States Aliance one Full time

    Unlock Your Potential as a Spanish Bilingual Customer Service AgentAt AllianceOne, we're committed to delivering exceptional customer experiences. As a Spanish Bilingual Customer Service Agent, you'll play a vital role in helping us achieve this goal. About the Role:This is a fantastic opportunity to join a dynamic team and make a real difference in the...

  • Customer care agent

    5 months ago

    Kennedy Space Center, United States Hotelbeds Full time

    CUSTOMER CARE AGENT- BILINGUAL SPANISH and/or PORTUGUESE Hours: This department is open 24 hours, 7 days a week. Must be able to work a flexible schedule to include weekends and holidays. SUMMARY The customer care agent will support the daily operation of the Client Relationship Center using already developed strong customer service skills to enhance and...

  • Customer Service Representative

    1 month ago

    Kennedy Space Center, United States Aliance one Full time

    About the RoleWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at AllianceOne. As a Spanish Bilingual Support Agent, you will be responsible for providing exceptional customer service to our clients, resolving account issues, and providing technical assistance.Key ResponsibilitiesRespond to customer inquiries and...

  • Customer Service Representative

    1 month ago

    Kennedy Space Center, United States Aliance one Full time

    Job Description:As a Spanish Bilingual Customer Service Agent at AllianceOne, you will be responsible for providing exceptional customer service to our clients through inbound calls. Your primary goal will be to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds in a professional and courteous...

  • Customer Service Representative

    3 weeks ago

    Kennedy Space Center, United States Hotelbeds Full time

    Job Summary: We are seeking a highly skilled and bilingual Customer Care Agent to join our team at Hotelbeds. As a key member of our Client Relationship Center, you will play a vital role in providing exceptional customer service to our clients on vacation.Key Responsibilities:Provide Professional Customer Service: Offer a professional, courteous, and...

  • Bilingual Global Service Specialist(Spanish or Chinese/Mandarin Required)

    2 months ago

    Kennedy Space Center, United States The Charles Schwab Corporation Full time

    As a Global Services Representative, you will service international (non-US residents) and domestic clients with all a full range of service and trading needs. You will work in a collaborative, fast-paced environment to assist with trading stocks, ET Spanish, Chinese, Bilingual, Specialist, Service, Global, Education

  • Bilingual Customer Service Representative

    1 week ago

    Kennedy Space Center, United States Tews Company Full time

    Do you possess high Aptitude, Eagerness, and Motivation to help customers? Then we have the perfect contractual opportunity for you with the option to stay on permanently for top performers. Our client, a health services company near the Baldwin Park Customer Service Representative, Customer Service, Bilingual, Representative, Retail, Staffing

  • Spanish Bilingual Customer Service Representative

    2 weeks ago

    Lewis Center, Ohio, United States Dawson Full time

    Job OverviewDawson is seeking a highly skilled Spanish Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues efficiently, and ensuring high customer satisfaction.Key ResponsibilitiesAct as a liaison, providing...

  • Spanish Bilingual Customer Service Representative

    4 weeks ago

    Lewis Center, Ohio, United States Dawson Full time

    Job OverviewDawson is seeking a highly skilled Spanish Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues efficiently, and ensuring high customer satisfaction.Key ResponsibilitiesAct as a liaison between...

  • Customer Service Agent: Orlando International Airport

    2 weeks ago

    Kennedy Space Center, United States VIP Hospitality Full time

    About VIP Hospitality LLC Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries. About this Role Customer Service Agents (Ambassadors) and Leads will direct, guide, and assist passengers, visitors, and all airport...

  • Customer Service Agent

    4 weeks ago

    Kennedy Space Center, United States Sixt Full time

    Company DescriptionJob Description Sixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following attributes: Exceptional interpersonal...

  • Customer Service Representative

    3 weeks ago

    Sun City Center, Florida, United States Jenn Rossmiller- State Farm Agent Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Jenn Rossmiller-State Farm Agent. As a key member of our team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their insurance needs are met.Key...

  • Seasonal Warehouse Customer Service Representative

    2 weeks ago

    Kennedy Space Center, United States OnTrac Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Seasonal Operations Assistant to join our team at OnTrac. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of packages to our customers.Key ResponsibilitiesAssist Operations Managers with administrative duties and customer service...

  • Customer Care Agent

    5 months ago

    Kennedy Space Center, United States Hilton Grand Vacations Full time

    Working at HGV Discover a grand career with Hilton Grand Vacations where you will be welcomed into an inspiring environment in which a diverse team of Team Members supports one another, and stands out for who they are and what they contribute to the Customer Care, Agent, Customer Service, Retail, Hotel, Team Member

  • Customer Service Ambassador: Orlando International Airport

    2 weeks ago

    Kennedy Space Center, United States VIP Hospitality Full time

    About VIP Hospitality LLCVIP Hospitality LLC is a leading provider of hospitality services, dedicated to delivering exceptional experiences to our valued patrons and guests. Founded in 2004, our company has established itself as a trusted partner in the hospitality, travel, and tourism industries.About this RoleWe are seeking highly motivated and...

  • Seasonal Warehouse Customer Service

    2 weeks ago

    Kennedy Space Center, United States OnTrac Full time

    OnTrac is hiring a Seasonal Bilingual Operations Assistant Level 1! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a...

  • Guest Service Agent

    1 day ago

    Kennedy Space Center, United States HEI Hotels & Resorts Full time

    Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requ Guest Service, Agent, Service, Guest, Retail

  • Bilingual Spanish Speaking

    2 months ago

    Kennedy Space Center, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable...

  • LTSS Service Coordinator

    1 week ago

    Kennedy Space Center, United States Elevance Health Full time

    Job Summary:The LTSS Service Coordinator is a critical role within Elevance Health, responsible for conducting service coordination functions for a defined caseload of individuals in specialized programs. This position requires a unique blend of clinical knowledge, communication skills, and empathy to facilitate the Person Centered Planning process, ensuring...

  • Customer Support Agent

    3 weeks ago

    Kennedy Space Center, United States Abundance LLC Full time

    Our Orlando-based team works closely with nationally recognized charities and NGOs to plan and administer aid with fundraising efforts in the local area. If you are looking for an opportunity to build professional skills while serving the community, our Nonprofit Customer Support Agent role is unmatched. By leaving a lasting imprint on customers through...