Customer Service Ambassador: Orlando International Airport
4 weeks ago
VIP Hospitality LLC is a leading provider of hospitality services, dedicated to delivering exceptional experiences to our valued patrons and guests. Founded in 2004, our company has established itself as a trusted partner in the hospitality, travel, and tourism industries.
About this RoleWe are seeking highly motivated and customer-focused individuals to join our team as Customer Service Agents (Ambassadors) and Leads. As a key member of our team, you will be responsible for providing exceptional guest services, including:
- Directing and guiding passengers, visitors, and airport employees through customer service-related functions
- Providing up-to-date and accurate information and wayfinding
- Awareness of potential opportunities to provide exceptional service and reporting any facility and stakeholder issues
As a Leader, you will be responsible for assigning work or designating work areas to fellow ambassadors and acting as a point of contact among specific groups or areas of work.
What We OfferWe offer a competitive compensation package, including:
- Starting hourly rate of $19.50 for Customer Service Agents and $21.50 for Team Leaders
- Eligibility for medical, dental, and vision insurances
- Matching 401(k) plan
- Paid time off after 60 days of employment
We operate 24/7, with a variety of shift times available. All team members are expected to work at least one weekend day (Sunday or Saturday). Candidates who are able to work weekends and the opening shift and/or closing shifts will be preferred.
Who Will Be Most Successful In This RoleWe are looking for individuals who are passionate about delivering exceptional guest services and have a strong ability to communicate effectively with the traveling public. Ideal candidates will have at least a year of experience in a similar role and be proficient in multiple languages, including English and Spanish, French Creole and French, Portuguese, Arabic, German, Chinese (Mandarin), and Japanese.
Additional ConsiderationsTo be eligible for this role, you must provide necessary documentation to prove employment authorization and obtain clearance for an airport ID, passing any background check and drug screenings post-offer of employment.
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