Parts Counterperson Sales

1 month ago


Harrisonburg, United States Harrisonburg Honda Full time

Due to rapid growth in our Parts and Service Department, Harrisonburg Honda is seeking a qualified applicant for an experienced Parts Counter Sales position. The ideal candidate will be a great team player and be driven to provide excellent customer service to our valued retail and wholesale clients.

This is a great opportunity with an outstanding family owned business

We offer competitive benefits and compensation, and great opportunity for growth within a career

Responsibilities

  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
  • Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
  • Answers phone calls, providing price quotes and other information
  • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
  • Pulls and fills orders from stock of out-of-stock parts or shop materials that need immediate attention
  • Locates out-of-stock parts from outside source and submits an emergency order, if necessary
  • Notifies all necessary parties when special ordered parts have been received
  • Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number
  • Follows up on back-ordered parts and replenishes assigned inventory daily
  • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
  • Assists outside sales representatives with their order
  • Makes sure all internal requests for parts are billed on service repair order
  • Receives payment from retail customers or obtains credit authorization
  • Ensures that all charge sales are signed by the customer and that all customers receive their copy of the invoice
  • Maintain proper inventory levels to conduct daily business
  • Grow the profitability of the department
Qualifications
  • Excellent communication and customer service skills, and able to maintain a professional image and demeanor
  • Ability to multi-task in a fast paced environment
  • Reynolds and Reynolds proficiency preferred
  • Dealership or Parts Store experience preferred

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