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Laboratory Utilization Management and Process Improvement Specialist

3 months ago

Portland, United States LabCorp Full time

Using Labcorp’s commercial analytics tools, Visiun, this position will help identify and drive operational improvements in Legacy Health’s labs.  The position will report to both National Operations leadership and Labcorp Operations leadership at Legacy.  The position will serve as a SME on analytics and reporting, as well as identifying opportunities for the labs to improve efficiency.

Roles & Responsibilities

Laboratory

  • Uses knowledge of Medical Laboratory Science in combination with IT skills to support customers in working through application to produce meaningful reports and data sets.
  • Demonstrates knowledge of laboratory processes from the pre-analytical, analytical, and post analytical phases.
  • Understands quality metrics (key performance indicators), quality control, lab safety regulations, and quality standards in typical laboratory practices.
  • Ability to provide excellent communication to clients whose experience varies form C-suite to bench technologists, Support Services, and Specially modules (Blood Bank, Microbiology, Anatomic Pathology)
  • Ability to read and interpret scientific papers.

Project Management/Customer Experience

  • Effectively manages multiple priorities, initiatives, and projects.
  • Works closely with stakeholders to understand their business needs and translate them into technical requirements.
  • Effectively facilitates meetings and cross-functional teams and communicates effectively in relation to audience.
  • Develops and maintains project documentation to specifically address project scope, deliverables, project plans, cost tracking, resource usage, issue tracking and status reports for multiple and/or large, complex projects.
  • Provides regular reports and project status updates to management, stakeholders, and others.
  • Highlights successes, concerns, milestones, resolved issues and other important information. Documents process standards as required. Develops escalation process to channel issues and concerns to appropriate parties.
  • Excellent ability to problem-solve efficiently and meaningfully.
  • Managing the relationship with groups outside of the project team (end-users, support teams, consultants, vendors, etc.).
  • Excellent verbal and written communications skills; ability to present and explain technical information in a way that establishes rapport, persuades others and gains understanding.
  • Ongoing support for customer retention

Information Technology
 

  • Able to quickly learn new computer applications
  • Ability to maintain application use in high volume, large organizations
  • Ability to train beginner to advanced end users
  • Identify and secure Subject Matter Experts (SME) necessary for successful execution of projects.
  • Consult with leaders and SMEs around the business and IT organization as necessary to achieve timely, accurate, and cost-effective delivery.
  • Capture and analyze client & user feedback data.
  • Participate in technical migration, implementation planning, and delivery at system "Go-Live".
  • Act as Business Lead for ongoing development activities in assigned projects.
  • Ability to lead and motivate others to apply problem-solving skills and techniques.
  • Strong knowledge and understanding of business needs, with ability to establish and maintain high level of customer trust and confidence.
  • Responsible for coordinating with the Developer(s) to ensure appropriate engagement of SME resources and delivery of testing scenarios, scripts, and test execution.
  • Responsibilities may also include but are not limited to requirements writing, test script creation, providing support to user support teams, troubleshooting, etc.
  • Provide system demos to business units and clients.
  • Coordinate and collaborate with business & technical support team(s) to understand and triage enhancements and defect resolutions identified by users.
  • Interacting with senior management stakeholders to oversee and manage complex projects.
  • Appropriate handling of PHI according to HIPAA regulations


Minimum Years of Experience Required: 6

Description of Minimum Experience Required:      

  • Experience working with executive level clients
  • Advanced Excel skills with large data sets
  • Knowledge of Notepad++, SQL, Microsoft Office, WebEx, Teams, and SQLite Expert
  • IT/LIS experience with implementation, software maintenance and development


Other information (e.g., certification, etc.) :     

  • Minimum Bachelor’s Degree in Medical Laboratory Science or similar


Preferred Years of Experience Required: 10

Description of Preferred Experience Required:      

  • Leadership skills and management experience preferred
  • Experience with LEAN or Project Management preferred


Other information (e.g., certification, etc.) : Lean or Six Sigma certification

  • ASCP or similar accrediting agency preferred
     

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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