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Caesars Rewards Representative
3 months ago
- Responsible for maintaining daily procedures regarding Caesars Rewards members and functions, which includes discerning appropriate ID, filing, record keeping and computer coding of applications.
- Interacts with all casino related departments.
- Promotes positive customer service.
- Responsible for direct mail inquires to include updating customer account information, but not changing player rating information.
- Assists with the resolution of player complaints and problems.
- Has view only access to E-Promo account information.
- Regular attendance for scheduled work required.
- Provides Family Style Service at all times.
- May perform other duties as assigned.
- Analyzes computer information as it pertains to the structure of the Caesars Rewards Club.
- Greeting daily Line Runs and Charters while providing Family Style Customer Service.
- Reconciling Bus Coupons
- Always visible and available to listen to guests concerns and quickly attempts to remedy the situation.
- Always is available to assist with other duties when required to do so, or as directed by the supervisor.
- High school diploma or equivalent experience preferred.
- Knowledgeable of general information regarding facilities, and amenities; skilled in both casino and hotel computer systems.
- Required to perform the customer service standards of the department.
- Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures.
About Us
Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
