Guest Service Agent- Seasonal

6 months ago

Atlantic City, United States Caesars Entertainment Full time
Job Description

ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest's wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.

Registers guests, secures payment, issues keys and related materials per established departmental policies and procedures. Checks out guests, settles all pay folios and posts charges per established departmental policies and procedures. Creates reservations based on established guidelines. Issues room keys and relays instructions to Bell Person. Dates, stamps, sorts and racks incoming mail and messages. Blocks and dispenses rooms for arriving guests. Maintains bank in accordance with established company and departmental policies and procedures. Is familiar with property, services and events; answers questions and provides information as requested by guests. Completes special assignments as requested.
EDUCATION/SKILLS/EXPERIENCE: The ability to read, write and speak English sufficiently to perform job. High School Diploma or equivalent preferred. Previous hotel experience preferred. DISCLAIMER: "This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments)."

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

  • Guest Services Agent

    7 days ago

    Atlantic City, United States Bally's Corporation Full time

    Why Bally's? Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain. A career with Bally's means starting on a path to endless...

  • Guest Service Agent

    4 weeks ago

    Park City, Utah, United States Waldorf Astoria Hotels & Resorts Full time

    About UsWaldorf Astoria Hotels & Resorts is a luxury hotel brand that offers exceptional guest experiences. Our commitment to delivering unparalleled service and amenities has earned us a reputation as one of the world's leading hospitality companies.Job SummaryWe are seeking a Guest Service Agent to join our Front Office Team in Park City. As a Guest...

  • Receptionist/Guest Service Agent

    7 days ago

    Union City, United States Randstad Full time

    Randstad - [Front Desk Agent / Concierge] As a Guest Service Agent at Randstad, you'll: Interact with guests, ensuring they have a great experience; Respond to guest calls or inquiries about reservations or information; Greet and check in guests upon arrival; Handle guest complaints and provide solutions to ensure satisfaction; Process payments and maintain...

  • Guest Service Agent

    1 month ago

    Panama City Beach, United States Innisfree Hotels Full time

    Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Bikini Beach Resort PCB Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all guests and...

  • Agent - Guest Service TMP J1

    1 day ago

    Park City, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Guest, Agent, Service, Hospitality, Processing, Retail

  • Guest Service Phone Agent

    2 months ago

    Kansas City, United States Avion Hospitality Full time

    The Guest Service Phone Agent is responsible for managing guest interactions via phone, handling inquiries, processing reservations, and addressing guest requests. This position involves providing detailed information about the hotel's services and amenities while efficiently resolving any issues or concerns. The role supports guest satisfaction by...

  • Waterpark Park Guest Service Associate

    2 weeks ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    Department: Waterpark Reports To: Waterpark Director, Assistant Director & Waterpark Managers Job Type: Part Time Requisition ID: XXX Description The Guest Service Associate is critical to ensuring the overall atmosphere of the waterpark meets, or exceeds, Island Waterpark Standards and guest expectations. Guest Service Associates are responsible for...

  • Guest Service Agent

    5 months ago

    Park City, United States Waldorf Astoria Hotels & Resorts Full time

    Waldorf Astoria is looking for a Guest Services Agent to join the Front Office Team in Park City! At Waldorf Astoria Park City, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this...

  • Guest Service Agent

    1 month ago

    Salt Lake City, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Guest Service Agent

    2 months ago

    Park City, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AZSF [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    1 week ago

    Park City, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B4KP [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Services Agent

    6 months ago

    Kansas City, United States KMG Hotels Part time $15 - $16

    Day Shift Weekend Guest Services Agent(PT) Hampton Inn Kansas CityHampton Inn Kansas City Worlds of FunJoin the Hilton team at the Hampton Inn. Excellent wages and 90-day bonus for qualified reliable candidates part-time positions available. Great working conditions, Travel discounts at all Hilton Hotels. Looking for people-pleasing team members.Job...

  • Overnight Guest Services Agent

    2 months ago

    Park City, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B02E [Front Desk Agent / Concierge] As a Guest Services Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Overnight Guest Services Agent

    1 week ago

    Park City, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B4KO [Front Desk Agent / Concierge] As a Guest Services Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent- Hilton Salt Lake City Center

    6 months ago

    West Valley City, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, City, Guest, Service, Hospitality, Retail

  • Guest Service Agent

    3 weeks ago

    Park City, Utah, United States Waldorf Astoria Hotels & Resorts Full time

    Waldorf Astoria Park City Guest Services RepresentativeWe are seeking a highly motivated and guest-focused Guest Services Representative to join our Front Office Team in Park City. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key...

  • Receptionist/guest service agent

    3 days ago

    Union City, United States Randstad Full time

    Randstad is looking for a Part Time Office Professional to work a contract position in Union City. The position requires good people skills and a willingness to go above and beyond. Great opportunity for someone that is looking to earn extra money in a fun environment. The position requires business casual attire and the ability to stand, sit and walk during...

  • Guest Service Agent

    6 months ago

    Park City, United States Hilton Hotels & Resorts Full time

    As a Guest Service Agent, you would be responsible for the check-in and check-out process as well as answering questions regarding regarding local dining and attractions, hotel hours of operations, and other guest requests. Specifically you would be Guest Service, Agent, Guest, Service, Hospitality, Retail

  • Guest Service Agent

    7 days ago

    Salt Lake City, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B4Z7 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent/Night Auditor

    6 months ago

    Kansas City, United States KMG Hotels Full time

    Guest Service Agent/Night Auditor (FT) Hampton Inn Kansas City Hampton Inn Kansas City Worlds of Fun Join the Hilton team at the Hampton Inn. Excellent wages and 90-day bonus for qualified reliable candidates. Full or part-time positions available. Great working conditions, Travel discounts at all Hilton Hotels. Looking for people-pleasing team members.Job...