Customer Service Specialist
4 weeks ago
Meadow Gold Dairy is a farmer-owned brand of Dairy Farmers of America (DFA), a dairy marketing cooperative owned by more than 12,500 family farmers. Our mark matters and it represents the wholesomeness of dairy that we share with our communities and loved ones. DFA manufactures a variety of dairy products, including cheese, butter, fluid milk, ice cream, dairy ingredients and more, under well-known and established regional brands. Our fingerprints touch thousands of brands across the marketplace, and were passionate about delivering the simple pleasures of dairy to people everywhere, straight from our family farm-owners. At PET Dairy, we create milk & ice cream and are proud to provide families with fresh, delicious dairy.
By joining DFA, you can help us continue to make a difference that matters. We care deeply about the well-being of our neighbors and friends, and we celebrate the diversity of our company and our world. It takes an incredible team to deliver the goodness of dairy and enrich our communities come join us
Job Description:
*
Implement CRP software solution for customers not currently using this system. *
Develop / implement cost savings for both internal / external (customer) using the CRP forecasting system. *
Presentations to internal / external customers on the benefits of using this system. *
Knowledge of eCRP software to legacy order management applications *
Train new internal employees / external customers *
Data analysis to resolve common program/setup issues. *
Entry of:
*
New Customers *
New Items *
Promotions *
Fine Tuning of current customers
*
Daily System documentation *
Project management Local dairy management / customer / IT Programmers *
Mediate compromises between different functional groups within the company in relation to how product is forecast using the CRP (Production / Sales / Distribution may want different solutions for our customers) *
Update Director Sales Systems on customer requests
Compensation: $22.50 DOE
Schedule: 8am - 4:30pm
An Equal Opportunity Employer
*
Presentation skills *
Outstanding Organizational skills *
Ability to manage several projects concurrently. *
Can interact comfortably with all levels of management. *
Strong customer relationship skills *
Computer knowledge; both PC and AS400 (DMS). *
Comfortable with Microsoft Word, Excel, and PowerPoint *
Limited travel to customer location *
Self-Motivated *
Other assigned duties
Other abilities / knowledge:
*
Know DSD supply chain. *
Sales / Distribution / Production background Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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