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Customer Care Specialist
4 months ago
**Customer Care Specialist (Contract to Hire)**
* Salt Lake City, UT, USA
* Contract
* Shift: 1st
**Company Description**
Harland Clarke Corp. is a leading provider of best-in-class integrated payment solutions, marketing services, retail products, high-value transactional print and electronic documentation, and security solutions. The 140 year old company serves multiple industries including financial, insurance and investment services, big-box retailing, accounting software, commercial, direct selling associations, and franchising. Its clients range in size from major corporate brands and trade groups to small businesses and individual consumers. They are served through three business divisions: Payment Solutions, Marketing Services and Retail Channels. For more information, visit www.harlandclarke.com.
**Job Description**
**Position Summary**
Assists Clients and Customers, via telephone, e-mail or chat, with orders, inquiries, requests, problem resolution, and comments/feedback regarding products/services. Consults with Clients and Customers to identify additional needs related to the products or services. Recommends appropriate products, services, or solutions. Works on assigned client programs. Performs duties in a courteous, efficient, and professional manner. Meets Company and client goals for levels of performance.
**Key Duties / Responsibilities**
Essential duties are identified by asterisks.
Responsibilities for inbound or outbound call segment applies based on individual assignment.
Successfully completes initial new Specialist training program and participates and completes all required learning and ongoing training
Entering & processing orders
Processing cancel/change requests
Requesting reprints/credits
Ensuring security and privacy of customer's information
Providing education and support regarding products and services
Probing to identify needs
Acts/offers appropriate products, services, and solutions to meet customer needs
Utilizes available resources appropriately to accurately enter data and service the customers
Ensures appropriate follow-through steps are completed for each call
Maintains complete and accurate records of all call activity as required
Makes outbound calls to achieve the goals of assigned call segment
Provides a basic level of customer support, but escalates more advanced problems to their Supervisor
Maintains a professional appearance and a quality work environment that adheres to all safety and security policies
Limited eligibility in off phone activities performing special assignments / team roles on a rotating basis or as required based on Supervisor's discretion
Works within a team environment supporting both team objectives and overall Center objectives
Monitoring of individual performance tracking data and provides input for Individual Development Plans
Communication & Contacts Required
Clients and customers
Education & Knowledge Required
HS Diploma/GED required
Experience / Skills / Abilities Required
Minimum 0-2 years
Previous customer service, banking or retail experience helpful
Closing sales and/or generating qualified leads preferred
Multitask ability
Detail oriented
Good communication and interpersonal skills
Basic computer skills
Ability to learn required information and ongoing training
Vericast, to include its affiliated and subsidiary companies (Harland Clarke, Valassis, NCP Solutions, NCH Marketing Services, Clipper Magazine), is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting Talentaquisition@vericast.com.
#INDSR
**Qualifications**
**Education & Knowledge Required**
* HS Diploma/GED required
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
Customer Care Specialist (Contract to Hire)
* Salt Lake City, UT, USA
* Contract
