Customer Service Specialist

2 weeks ago


West Valley City, United States Elite Distributing Full time
Job DescriptionJob Description

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, and is able to remain calm under pressure.


Responsibilities

  • Identify the reason for the customer’s, collect relevant information, and provide solutions.
  • Refer to premade scripts for a variety of customer service topics.
  • Use best practices in customer service techniques to develop rapport and build relationships with customers.
  • Meet personal and team goals.
  • Attend trainings to maintain up-to-date skills and knowledge.

Qualifications


  • Previous experience as a Customer Service Representative or in a similar role is preferred verbal communication skills.
  • Understanding of active listening techniques
  • Ability to work well under pressure.
  • Highly organized with the ability to prioritize projects and manage time effectively.



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