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Temporary Call Center Representative

1 month ago

Annapolis, United States State of Maryland Full time

Introduction OPEN TO ALL QUALIFIED APPLICANTS This is an ongoing and continuous recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only. GRADE Temporary Call Center Representative - $18/hour LOCATION OF POSITION Annapolis, Maryland POSITION DUTIES The Comptroller of Maryland's Taxpayer Services Division is seeking Temporary Call Center Representatives to assist taxpayers by answering and resolving telephone inquiries coming into our call center located in Annapolis. We will offer tax training and provide equipment. Temporary positions can lead to more permanent opportunities. The Comptroller of Maryland offers an excellent benefit package and competitive wages for employees. Apply today Schedules are available for call center representatives: Monday-Friday from 8:00 a.m. - 5:00 p.m. During February through May, hours are extended until 6:00 p.m. MINIMUM QUALIFICATIONS Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Two years of experience involving one or more of the following areas: customer service, telecommunications, fiscal clerical or clerical related work. 6 months of this experience must have involved operating computers. NOTES: Candidates may substitute additional education at an accredited college or university at the rate of thirty credit hours for one year of the required experience. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the financial clerical and technician field of work on a year-for-year basis for the required experience. For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. LIMITATIONS ON SELECTION Must work Monday through Friday in a full-time capacity. Required hours are 8:00 am to 5:00 pm. Work involves exposure to uncomfortable or unpleasant surroundings. May occasionally encounter unpleasant situations due to upset taxpayers. Leave may be limited during certain times of the year due to high volume events, projects or special assignments. Evening and weekend work may be required especially during peak times of the year. Work may involve special physical demands such as lifting 25 to 35 pounds. Employees are unable to prepare tax returns outside of the requirements of the job or work for private accounting services. SELECTION PROCESS Please ensure that you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Incomplete information may result in disqualification. EXAMINATION PROCESS Only applicants who meet the minimum and selective qualifications for this recruitment will be considered. Approval of your application will be based on a review of your education, training, and experience. Qualifying applicants are subject to an oral interview. Prior to appointment, the employee must successfully undergo a comprehensive background investigation. BENEFITS STATE OF MARYLAND BENEFITS FURTHER INSTRUCTIONS Veterans are encouraged to apply. If you are seeking veteran's preference, please submit a copy of your DD-214. The preferred method for submitting additional information is to upload it directly into your online account. Please remove references to the first 5 digits of your SSN and your DOB on all attachments. If you have questions about this recruitment, please contact the Comptroller of MD, Office of Human Resources. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants and people with disabilities are encouraged to apply. #J-18808-Ljbffr