Senior Software Support Specialist

3 weeks ago

Columbus, United States Tyler Technologies Full time

**Description** As a Senior Software Support Specialist, you would provide support for Tyler clients in the use, functionality and understanding of our products and databases. Support specialists at Tyler Technologies troubleshoot, analyze, test, and solve problems while using development tools and collaborating with others. The Senior Software Support Specialist ensures timely resolution of client software issues through data analysis and functionality troubleshooting using multiple tools, best practice communication, and team coordinated testing. Our Support team is fun, friendly, and creative- join us **Responsibilities** * ??Provides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently. * Analyzes data reports, forms, and web technologies. * Uses and programs SQL to resolve basic to moderate issues. * Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations. * Uses Tylers client management system to create, track, and/or update details on the specifics of client issue(s). * May assist with writing estimates for software modification specifications and documentation of support processes. * May submit client issues to development team for resolution as needed. * Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required. * May provide training to client end-users (typically via webinar). * Creates or enhances documentation throughout the support process. * Contributes to company knowledge library and/or Tyler Community. * May participate in Early Adopter activities. * May participate in User Group meetings and activities. * Commits to expanding technological skills and knowledge of the Tyler products. * Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies. * ?Performs other duties as assigned **Qualifications** * ?Bachelor's degree in related field or equivalent experience. * A minimum of 2 years previous experience required in an Software Support Specialist position, or in a position which demonstrates systems knowledge and experience. * Excellent interpersonal skills. * Effective decision making and problem solving skills involving troubleshooting basic to moderate issues. * Strong organizational skills. * Effective analytical ability, particularly in a technical environment. * Excellent written and verbal communication skills. * Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc. * Experience working with relational databases or SQL preferred. * Knowledgeable with Microsoft Office. * Knowledge and understanding of software development tools a plus. * Ability to travel preferred.??

#J-18808-Ljbffr

  • Accounting Software Support Specialist

    1 week ago

    Columbus, United States Vaco Los Angeles Full time

    Accounting Software Support Specialist - $55,000 in Gahanna, OH at Vaco **Location:** **Experience:** Not Specified **Job Description** **Accounting Software Support Specialist** We are growing and looking for a full time **Accounting Software** **Implementation and Support Specialist** in our Gahanna, Ohio office. The ideal candidate must be a confident,...

  • Senior Specialist, Quality Assurance

    3 weeks ago

    Columbus, Ohio, United States Forge Biologics Full time

    Summary: We are currently seeking a Senior Specialist, Quality Assurance (Lab Support) to join the Forge Biologics Team. The Quality Assurance Senior Specialist is responsible for ensuring compliance with regulatory requirements and maintaining the highest quality standards. The QA Senior Specialist will support the Quality Assurance team in activities such...

  • System Support Specialist

    2 days ago

    Columbus, United States Hciequity Full time

    ** System Support Specialist** Job Title System Support Specialist Job ID 27579793 Location Columbus, OH 43229 Other Location Description MSI Express is a leading packaging company for the worlds largest food brands. Combined, we work with a growing list of Fortune 500 companies and entrepreneurs alike to tailor manufacturing/packaging and supply chain...

  • Senior Operations Specialist

    3 weeks ago

    Columbus, United States Waste Management , Inc. Full time

    ** Senior Operations Specialist - Trucking** **** New Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential,...

  • Senior Software Developer

    2 weeks ago

    Columbus, United States ComResource Full time

    Job DescriptionJob DescriptionComResource is looking for a Senior Software Engineer.We are seeking an experienced Senior Full Stack Software Engineer with a proven track record in building scalable web and mobile applications. The ideal candidate will have extensive experience in software development, including working with cloud services and infrastructure...

  • Senior Software Developer

    1 week ago

    Columbus, United States ComResource Full time

    Job DescriptionJob DescriptionComResource is looking for a Senior Software Engineer.We are seeking an experienced Senior Full Stack Software Engineer with a proven track record in building scalable web and mobile applications. The ideal candidate will have extensive experience in software development, including working with cloud services and infrastructure...

  • IT Support Specialist II

    1 day ago

    Columbus, United States Root Full time

    ****The position.**** The engineering team at Root strives to be one of the most transformative engineering teams ever. Were changing the way an industry works by leveraging technology and data to build the best products possible. Even with our significant growth, we operate in small teams that are given ownership over projects and results. Weve found that...

  • Senior Software Engineer

    3 weeks ago

    Columbus, United States ComResource Full time

    Job DescriptionJob DescriptionComResource is looking for a Senior Software Engineer.We need a full-stack developer who is proficient at working in all layers of complex software applications. This engineer will work on an agile product development team as a hands-on contributor and collaborator. They will play an important role on their team by leading...

  • Senior Claim Benefit Specialist

    2 days ago

    Columbus, United States C Vs Pharmacy Full time

    Reviews and adjudicates complex, sensitive, and/or specialized claims in accordance with plan processing guidelines. - Reviews pre-specified claims or claims that exceed specialist adjudication authority or processing expertise. - Applies medical nec Specialist, Processing, Senior, Claims, Retail, Healthcare, Medical

  • Senior Software QA Analyst

    2 weeks ago

    Columbus, United States ComResource Full time

    Job DescriptionJob DescriptionComResource is looking for a Senior Software QA Analyst.This person will develop, implement, and maintain manual and automated quality assurance testing methodologies and systems to ensure the accuracy and stability of software applications. They will work closely with the QA Lead, Senior QA analysts, Business Users, Product...

  • Senior Software Engineers

    1 week ago

    Columbus, United States Nanda Technologies Full time

    Senior Software Engineers: Provide technical leadership to design, develop, test and maintain responsive web applications Core, Java XML, J2EE, SOA, BPEL, ADF BC, BEA WebLogic, Oracle, Shell Scripts ,Spring, Spring Boot, REST APIs, Hibernate, SQL, MONGO DB, Angular, Servlets, UNIX, Windows etc; responsible to design and develop user interfaces using cross...

  • Senior Sourcing Specialist

    2 days ago

    Columbus, United States Cummins Full time

    Senior Sourcing Specialist - Manufactured Materials Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve th Sourcing, Materials, Specialist, Senior, Supply Chain, Manufacturing, Business Services

  • Software Asset Management Senior Analyst

    3 weeks ago

    Columbus, Ohio, United States ATR International Full time

    Job Description:The Software AssetManagement Senior Analyst is an individual contributor role responsible for software license compliance management This is facilitated via software usage optimization; including cost-avoidance, risk-avoidance, and increased usage flexibility The person in this role will conduct detailed software usage and contract reviews as...

  • IS Technical Specialist: III

    1 week ago

    Columbus, United States UNICON International Full time

    We are currently accepting resumes for a IS Technical Specialist: III (Senior) position in Columbus, OH. This position is Remote. Salary range: $105k - $120k Benefits offered: Medical, Vision, Dental, 401 K The selected candidate will perform the following duties: We are seeking an experienced IT Technical Specialist to join our team. The successful...

  • Senior Software Developer, Ruby on Rails

    2 days ago

    Columbus, United States McKesson Corporation Full time

    As a Senior Software Developer at CoverMyMeds, you'll create solutions that make our healthcare system work more efficiently and effectively in order to help millions of people receive their prescription medications every year. You'll build products that our partners in healthcare use every day and innovate products that don't even exist yet. You'll work on...

  • Java Senior Lead Software Engineer

    3 weeks ago

    Columbus, United States JPMorgan Chase & Co. Full time

    Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products. As a Senior Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking's Digital Technology group, you are an integral part of an agile team that works to enhance, build, and deliver trusted...

  • Senior Software Developer, Ruby on Rails

    3 days ago

    Columbus, Ohio, United States McKesson Corporation Full time

    As a Senior Software Developer at CoverMyMeds, you'll create solutions that make our healthcare system work more efficiently and effectively in order to help millions of people receive their prescription medications every year. You'll build products that our partners in healthcare use every day and innovate products that don't even exist yet. You'll work on...

  • HYBRID- Software Development Specialist 4

    3 weeks ago

    Columbus, United States Ohio Department of Developmental Disabilities Full time

    Primary Location :United States of America-OHIO-Franklin County-Columbus Work Locations :Ohio Department of Insurance50 West Town StreetSuite 300Columbus43215 Organization :InsuranceClassified Indicator:ClassifiedBargaining Unit / Exempt:Bargaining Unit Schedule :Full-timeWork Hours:8:00am - 5:00pm Mon-FriCompensation:40.70 Unposting Date ...

  • Support Specialist Electrician

    4 days ago

    Columbus, United States Cummins, Inc. Full time

    CEP (HDM) - Support Specialist Electrician Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's Support Specialist, Electrician, 3rd Shift, Support, Specialist, Manufacturing, Equipment

  • Senior Lead Software Engineer

    3 weeks ago

    Columbus, United States JPMorgan Chase & Co. Full time

    Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products to deliver a positive employee experience. As a Senior Lead Software Engineer at JPMorgan Chase within the Enterprise Technology Employee Platforms, you are an integral part of an agile team that works to enhance, build,...