Customer Service Associate Warranty Department

2 months ago

Ladson, United States Stier Supply Company Full time
About the Organization
Stier Supply Company, a family-owned and operated business that has been in operation for 70 years, specializes in turn-key construction services. In recent years, Stier has experienced tremendous growth. From the company's inception in 1946, Stier has expanded into 8 markets throughout the Southeast and is continuing to grow at an unprecedented rate.

Hiring Manager(s)
Emmalee Reese, Haylea Shuman

Location
Ladson - Install (Jedburg)

Category
Administration

Description

Stier Supply Company, an industry leader in the manufacturing and installation of interior and exterior doors for over 70 years, is currently seeking an Customer Service Associate to join our Warranty department. This role does require the candidate to be in office in Summervile, SC daily.

Pay Rate: $15-$17/hour based on experience, with room to grow

Responsibilities:
  • Handles all daily scheduling phone calls, follow-up work dates with builders and attaching documents for scheduled work dates.
  • Properly and effectively works through the our system database, DropBox and builder websites to pull/add use web applications to gather necessary information and data.
  • Phone Lines:
    • Checking voicemails each day and returning calls.
    • Pulling daily scheduling calls that have been cleared for scheduling by the Warranty Service Support Team.
    • Pulling any previous left messages that were left the week prior (following up weekly until the work order gets scheduled).
    • Reaching out via email, to either the homeowners, builders, or both, if messages were left on three separate occasions with no returned call back for scheduling.
  • Scheduling:
    • Providing updates when communication is made with the homeowners for scheduled work dates and timeframes.
    • Make sure scheduled work date in our computer system matches the scheduled work date that is the work order.
  • Attaching:
    • Uploading all work orders into our online system when scheduled.
    • Making sure all work orders are attached in our online system.
  • Benefits: Life, Dental, Vision, & Health Insurance, 401-K, Paid vacation, and holidays.
Salary
$15-$17/hour based on experience

Benefits
Life, Health, Vision, & Dental Insurance packages available; 401K with company match; Paid Vacation & Holidays

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Position Requirements

Desired Qualities:
  • Proficient with Outlook, Microsoft, and Dropbox.
  • Able to multi-task, organize, prioritize time and responsibilities.
  • Strong attention to detail and organizational skills are critical.
  • High level of discretion and ability to handle confidential material is required.
  • Previous customer service or call center experience is preferred, but not required.


Req Number
ADM-24-00030

This position is currently accepting applications.

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