Current jobs related to Patient Access Representative - New Orleans - CrescentCare
-
Patient Access Representative
3 weeks ago
New Orleans, United States Ochsner Health System Full timeWe’ve made a lot of progress since opening the doors in 1942, but one thing has never changed – our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.At Ochsner, whether you work with patients every day or...
-
Patient Access Representative
3 weeks ago
New Orleans, United States Ochsner Health System Full timeWe’ve made a lot of progress since opening the doors in 1942, but one thing has never changed – our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.At Ochsner, whether you work with patients every day or...
-
Patient Services Representative
1 week ago
New Orleans, Louisiana, United States Access Health Louisiana Full timeAbout the RoleWe are seeking an experienced Patient Services Representative to join our team at Access Health Louisiana. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our patients, ensuring their needs are met and their experiences are positive.The ideal candidate will possess strong...
-
Patient Access Representative
5 days ago
New York, United States Upward Health Full timeApply NowWe are seeking a qualified Patient Access Representative to join our team at Upward Health.About the Role:The Patient Access Representative will be responsible for connecting patients with our services, providing education, and promoting our program.Requirements include excellent communication skills, persuasion, flexibility, and dedication.A...
-
Patient Access Intake Representative
4 days ago
New Bedford, United States SouthCoast Health Full timeUnder the general supervision of the Team Leader, Patient Access, performs a wide variety of duties to facilitate patient access throughout the organization. Insure patient compliance with applicable hospital policy and obtains accurate patient infor Patient Access, Representative, Intake, Patient, Healthcare
-
Patient Access Representative
3 weeks ago
New Orleans, United States Crescentcare Full timeAt CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact through our founding organization, NO/AIDS Task Force. In 2014, we became a Federally Qualified Health Center to offer an expanded range of health and wellness services for anyone and everyone who...
-
Patient Access Representative
3 weeks ago
New Orleans, United States Crescentcare Full timeAt CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact through our founding organization, NO/AIDS Task Force. In 2014, we became a Federally Qualified Health Center to offer an expanded range of health and wellness services for anyone and everyone who...
-
Patient Access Representative
4 weeks ago
New Braunfels, United States Disability Solutions Full timeDescriptionSummary:Patient Access Representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service. Patient Access staff ensures that all data entry is accurate including demographic and financial information for each account. Patient Access...
-
Patient Access Representative
4 days ago
New Haven, United States Saint Francis Health System Full timeCurrent Saint Francis Employees - Please click HERE to login and apply. Part Time Evenings Schedule: Tuesdays - Fridays 4:00pm - 7:00pm, Saturdays 9:30am - 6:00pm Job Summary: The Patient Access Representative supports Saint Francis Health System by completing registrations with patients prior to scheduled procedures/admissions and direct admitting via...
-
Patient Access Navigator
2 weeks ago
New Orleans, Louisiana, United States LCMC Health Full timeResponsibilitiesAs a Patient Access Navigator, you will assist patients in navigating clinical services provided to help overcome any barriers that may inhibit access to these services. You will also educate eligible patients about appropriate clinical research studies and technologies.You will work closely with clinical staff and providers to ensure...
-
Patient Access Representative
3 weeks ago
New Richmond, United States Disability Solutions Full timeJOB DESCRIPTIONPatient Access Representatives are assigned to a primary check-in/Registration area on campus within the patient access team. They may perform admissions, check-in, registration, and scheduling functions, as well as address inquiries via telephone, email or fax.Clinic Scheduling, Registration and Check InAccurately and appropriately schedules...
-
Patient Access Representative
2 months ago
New Richmond, United States Disability Solutions Full timeJOB DESCRIPTIONPatient Access Representatives are assigned to a primary check-in/Registration area on campus within the patient access team. They may perform admissions, check-in, registration, and scheduling functions, as well as address inquiries via telephone, email or fax.Clinic Scheduling, Registration and Check InAccurately and appropriately schedules...
-
Patient Access Representative
3 weeks ago
New Richmond, United States Disability Solutions Full timeJOB DESCRIPTIONPatient Access Representatives are assigned to a primary check-in/Registration area on campus within the patient access team. They may perform admissions, check-in, registration, and scheduling functions, as well as address inquiries via telephone, email or fax.Clinic Scheduling, Registration and Check InAccurately and appropriately schedules...
-
Patient Access Representative
4 weeks ago
New Braunfels, United States Disability Solutions Full timeDescriptionSummary:Patient Access Representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service. Patient Access staff ensures that all data entry is accurate including demographic and financial information for each account. Patient Access...
-
Patient Access Representative
3 months ago
New Bedford, United States Southcoast Health System Full timeOverview: Find out for yourself why Southcoast Health has been voted Best Place to Work for 6 years in a row! Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - its our way of life, and youll be at the heart of it. Southcoast Health is a...
-
Patient Access Intake Representative
5 months ago
New Bedford, United States Southcoast Health System Full timeOverview: Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - its our way of life, and youll be at the heart of it. Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout...
-
Patient Access Representative
4 days ago
New Richmond, United States HealthPartners Full timeJob Description Patient Access Representatives are assigned to a primary check-in/Registration area on campus within the patient access team. They may perform admissions, check-in, registration, and scheduling functions, as well as address inquiries via telephone, email or fax. Clinic Scheduling, Registration and Check In Accurately and appropriately...
-
Patient Access Representative
4 days ago
New Hartford, New York, United States Slocum-Dickson Medical Group, PLLC Full timeAbout the RoleWe are seeking a detail-oriented Patient Service Representative to join our medical group.Key ResponsibilitiesThis position involves working under the direction of the Business Office Director and the Reception Supervisor. Key responsibilities include:Counting cash bags three times daily and verifying totals.Verifying demographic, guarantor,...
-
Patient Access Representative
1 month ago
New Haven, Connecticut, United States Saint Francis Health System Full timeJob SummaryThe Patient Access Representative supports Saint Francis Health System by completing registrations with patients prior to scheduled procedures/admissions and direct admitting via workstation or bedside WOW workstations on wheels.ResponsibilitiesRegisters patients for scheduled/unscheduled services and inpatient/outpatient procedures within all...
-
Patient Access Representative
3 weeks ago
New Ulm, United States Optum Full time$750 SIGN ON BONUS FOR EXTERNAL APPLICANTSOpportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their...
Patient Access Representative
6 months ago
Job Location
Mid City - New Orleans, LA
Position Type
Full Time
Description
At CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact through our founding organization, NO/AIDS Task Force. In 2014, we became a Federally Qualified Health Center to offer an expanded range of health and wellness services for anyone and everyone who is seeking healthcare services in Greater New Orleans and Southeastern Louisiana.
Our Mission
Strengthening our entire community through whole-person healthcare and education.
Position Summary
Responsible for accurately registering patients in the electronic health record including validating patient information, verification of insurance coverage, collection of required payments, check-in, check out, managing patient flow, collection of all required co-pays, and paperwork for all patients with medical or behavioral health appointments, and ensuring the patient's experience is exceptional at CrescentCare.
Key Duties and Responsibilities
General
- Ensure smooth patient flow with prompt attention and check-in-for patients and appropriate interactions with involved staff.
- Follow all SOPs and training for pre-registration, registration and payment collection.
- Communicate with supervisor about any tardiness or absences with as much notice as possible.
- Update billing alerts and patient telephone encounters for each patient encounter as appropriate
- At the end of each day, review the schedule for the day and ensure all visits and cash collections are correctly processed.
- Work collaboratively with all members of the CrescentCare team to resolve issues.
- Actively provide solutions and ideas on how to improve and optimize the front desk operations.
- Provide excellent customer service in a diplomatic and compassionate manner when engaging in face-to-face, phone, and electronic contact with patients, CrescentCare staff, and all customers of CrescentCare
- Incorporate customer service techniques in every interaction.
- Greet every customer (ex. patient, visitor, co-worker, etc.) with a smile and verbal acknowledgement
- Use active listening to address customer needs.
- Exhibit empathy to de-escalate situations and recover service.
- Seize every opportunity to show customers you care.
- Perform all pre-registration activities, including insurance verification, 1 to 2 days out on all assigned provider schedules.
- Review provider schedules daily to identify co-pays, outstanding balances, validate listed insurances, and assure all annual documents are on file.
- Review payment plans, address any inconsistencies in payments.
- Review and resolve any account balances that appear inaccurate with designated Revenue Cycle staff before contacting the patient.
- Verify insurance and ensure it is correct and accurate in the electronic health record. Ensure that the correct insurance policy is listed as primary and secondary in the electronic health record.
- If the patient has no insurance or the insurance is not correct, contact the patient to update insurance, financial information, or missing information in the demographics.
- Refer any families without insurance to an Eligibility Specialist to assist patient with applying for coverage.
- Educate and explain to the patients their coverage and expected out of pocket costs that may be associated with the visit and treatment, especially if they are out of network.
- If the patient has no income remind the patient to bring applicable proof of income to apply for the sliding fee scale program
- Ensure all demographic and insurance information is accurately collected in the electronic health record.
- Positively identify the patient.
- Solicit patient demographic at each visit and accurately enter and update all patient demographic information into the electronic health record.
- Verify insurance. Ensure all insurance information is accurate in the electronic health record.
- Discuss coverage and expected out of pocket costs that may be associated with the visit or treatment. Educate and explain the cost to the patient.
- Collect any co-pays and deductibles.
- Refer any families without insurance to Eligibility Specialist for further assistance to assist patient with applying for insurance coverage.
- Correctly apply the sliding fee scale process.
- Refer patients to financial counseling as appropriate.
- Review required documents with patient and obtain signatures.
- Scan and upload all documents in the correct location in the electronic health record.
Promote performance improvement:
- Address/Resolve patient and/or insurance inquiries and or refer for further assistance.
- Attend registration meetings to review goals and work towards problem resolution.
- Minimum of 1 year of experience in a customer service role or in a patient-facing health care role such as billing, front desk, financial counselor experience, health education, patient navigation, and/or health clinic patient assistance.
- High School Diploma or equivalent required. Associate's degree preferred.
- Graduate of a Front Office/Medical Office program preferred.
- Experience working in a Federally Qualified Health Center preferred
We believe the investment we make in our employees is among the most important. Our compensation package includes:
- Comprehensive medical and prescription drug coverage options
- Health Savings Account (HSA)
- Employer-paid Dental
- Employer-paid life insurance & AD&D
- Employer-paid Wellness Program
- Employer-paid Employee Assistance Program
- Employer-sponsored vision insurance
- Employer-sponsored short-term disability insurance
- Vacation time (accrue 10 days in first 12 months)
- Sick time (accrue 8 days in first 12 months)
- Eleven (11) paid holidays
- 401(k) retirement plan with employer match beginning in employee's second year
