Account Manager
2 weeks ago
The current status quo of finding a first job is broken: Traditional career services and job boards with millions of postings aren't very helpful, and figuring out where to begin your career is a difficult and overwhelming decision. It's also not a fair contest. For many Gen Z candidates, opportunity is limited based on where they attend school and their personal networks.
RippleMatch is changing the way Gen Z finds work. Our recruitment platform leverages AI to automate inbound applicant review and outbound sourcing, matching candidates to the right roles and eliminating the most time-intensive parts of the recruitment process for both sides. Leading employers leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers.
Since launching RippleMatch from a college dorm room in 2016, we've raised $88 million in venture funding – including from prominent investors like Goldman Sachs – helped tens of thousands of users find jobs, expanded to 1,700+ colleges & universities, and brought on hundreds of leading employers as customers (such as EY, eBay, MongoDB, and more). Our tight-knit team of 80+ talented people work hard, celebrate wins, and care deeply about changing the way finding a job works.
The Role:
We're seeking a skilled Account Manager to play a key role in our go-to-market strategy for our existing customer base. Our AM’s collaborate closely with our customers, determining the strategic and commercial direction of the partnership. As experienced and versatile sales professionals, they effectively handle both renewal and expansion efforts, while also acting as highly cross-functional internal partners. We're looking for an individual who thrives in addressing critical challenges, is self-motivated, and is excited to play a significant part in accelerating our customer growth.
What You'll Do:
Maximize revenue growth and NDR by continuously identifying new opportunities to effectively cross-sell additional products into our customer base.
Process and manage the full renewal lifecycle with a focus on retention & growth while also ensuring proper risk identification and churn mitigation
Establish and maintain strong relationships with key decision-makers within your customer portfolio. Serve as their trusted advisor, providing strategic guidance to help them develop and improve their programs in alignment with their long term goals.
Accurately forecast against your accounts, maintaining an active pipeline of forecasted opportunities to meet quota objectives, and build predictable forecast progress against quarterly and annual targets (GRR & NDR)
Strategically identify opportunities and transform customer challenges into actionable solutions, while developing targeted revenue growth plans in collaboration with customer success.
Prioritize cross-functional teamwork by closely collaborating with customer success, sales, product, and marketing teams. Serve as a liaison for our customers, working efficiently to increase value and promote account growth.
Who you are:
An experienced professional with 3-5+ years selling in a B2B Account Management role, ideally in the HR tech sector.
A results driven seller who consistently exceeds targets while navigating diverse organizational landscapes. Maintains a strong track record of upselling and cross-selling across a book of 60-80 accounts
A persuasive communicator with strong presentation skills and a commanding executive presence
A hustler who is skilled in crafting and implementing innovative sales strategies to solve complex customer issues and propel revenue growth
Forward thinking and resourcefulness, you excel as a superior relationship builder who always prioritizes customer satisfaction
Proven experience in early-stage startups, demonstrating adaptability and the drive to succeed in fast-paced, consistently changing environments
An empathetic collaborator who excels in a team environment
Passionate about the future of HR technology and Talent Acquisition (nice to have)
At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team’s well-being and growth. We offer a full slate of perks including equity, paid vacation, a pre-tax commuter program, discounted Citi Bike and Peloton memberships, and — our favorite thing — comprehensive FREE healthcare benefits. We work hard to foster a culture of constant self-improvement, true ownership, and positivity. At our core, we are a tight-knit team that works hard, celebrates wins, and cares deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won’t settle for anything less.
RippleMatch is a remote-first company. We believe in helping to shape the future of work and creating accessibility to a great working environment for all, regardless of location. This means that all of our openings can be worked remotely. Our physical office is conveniently located near Union Square in New York City and all employees keep Eastern hours regardless of where they are based. All RippleMatch employees are encouraged to work remotely or come into the office as much as they want or not at all.
We believe in maintaining a culture that can cut across distance to suit our employees who choose to be remote as well as those who prefer to come into the office. We host monthly virtual events as well as monthly in-person events, team-wide virtual activities every month like Wellness Challenges, and a time to hear from our founders regularly regardless of location. Creating strong bonds between RippleMatch team members means a lot to us and, while we know that this can be done remotely, we also invest heavily in creating opportunities to make sure remote employees get plenty of in-person time. We offer in-person onboarding, travel benefits and both virtual and in-person team building activities
Compensation:
At RippleMatch, we understand the importance of aligning our team's success with the overall success of the company. In addition to a competitive salary of $100-200K OTE, we offer stock options grants to eligible team members. These options grants provide you with the opportunity to become a stakeholder in our growth and success.
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
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Preferred Pronoun? We ask for this information to ensure our team members use the most respectful language when addressing you. This question is completely optional.
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